Job Description

Discover a Career with Hilton Grand Vacations

Are you looking for an exciting career that combines customer service, sales, and hospitality with unlimited earning potential and growth opportunities? Join us for a virtual information session to learn more about our

Customer Care Agent opportunity with Hilton Grand Vacations!

Event Details

Date: Thursday, November 12th, 2026

Time: 3:00 PM - 4:00 PM EST

Location: Microsoft Teams (Meeting Link Provided Upon Registration)

Reserve your spot and join us on November 12th to learn how you can build your career with Hilton Grand Vacations!

Click Here to RSVP: https://careers.hgv.com/event/customer-care-career-information-session-orlando-market/

Questions? Connect with Christian Borrero, Talent Acquisition Specialist.

Guest Speakers

Christian Borrero – Talent Acquisition Specialist

Francisco Cruz – Orlando Customer Care Manager

During this live session, you'll gain valuable insight into the role, hear directly from leadership, learn about our culture, compensation structure, career growth opportunities, and have the chance to ask questions.

What Does a Customer Care Agent Do?

As a Customer Care Agent, you will play a vital role in helping guests create memorable vacation experiences while driving business results. Team Members handle inbound calls from guests and prospective owners who have responded to Hilton Grand Vacations marketing

campaigns.

This position blends customer service and sales, allowing you to build relationships with guests, recommend vacation packages and upgrades, overcome objections, and secure bookings.

Individuals who thrive in fast-paced environments, enjoy achieving goals, and are motivated by performance incentives often excel in this position.

Key Responsibilities

• Assist guests with planning and booking vacations.
• Respond to inbound inquiries generated through marketing campaigns.
• Recommend and sell vacation package upgrades.
• Process payments and reservation changes.
• Build rapport and deliver exceptional customer experiences.
• Manage guest concerns and provide travel support.
• Meet and exceed sales, conversion, productivity, and quality goals.

What We're Looking For

• Customer service experience
• Sales or upselling experience preferred
• Call center, hospitality, travel, or reservations background a plus
• Strong communication and relationship-building skills
• Comfort working in a performance-driven environment
• Ability to multitask across multiple systems

Customer Care Agents are expected to achieve established goals; production targets set by leadership.

Why Join Hilton Grand Vacations?

• Competitive base pay plus monthly performance incentives
• Medical, Dental, and Vision benefits starting Day One
• Daily Pay access
• Generous PTO and Paid Sick Time
• GO Hilton Team Member Travel Discounts Worldwide
• Tuition Reimbursement Programs
• Recognition and Rewards Programs
• Career Advancement Opportunities

Ready to Learn More?

Whether you're an experienced sales professional, customer service specialist, hospitality expert, or someone looking for a rewarding career change, we'd love to meet you.

"Great careers begin with great conversations. We look forward to meeting you!"