SGS

CUSTOMER CARE EXECUTIVE

SGS  •  Teluk Panglima Garang, MY (Onsite)  •  2 months ago
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Job Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 98,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world.

  • Interact with customer via inbound telephone calls to provide information and assistance.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Process transactions and reply to inquiries about products and services.
  • Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
  • Assist Section Head / Sales team follow up on business prospect.
  • Timeliness and accuracy on handling business inquiries as per Quality System KPI.
  • Build and foster collaboration with internal teams involved in service delivery.
  • Build and proactively manage trust relationships with Key Accounts.
  • Go beyond clients' core business to identify new opportunities.
  • Be abreast of SGS new products and services and propose them to customers as appropriate.
  • Assist on Debtors collection to meet DSO target.
  • At all times, comply with SGS Code of Integrity and Professional Conduct.
  • Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
  • Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

  • Minimum educations STPM, Diploma or others.
  • Minimum 5 years’ experience in documentations and well understand standard operating procedure.
  • Good interpersonal skill and with good track record in the company.
  • Has positive attitude to learn.
  • Fluent in spoken Mandarin; written proficiency is an added advantage

Additional Information

  • Show interest in company’s success.
  • Able to coordinate and motivate.
  • Able to understand and speak basic English and national language.
  • Good communication and interpersonal skills.
  • Able to build trust, respect and confidentiality.
  • Acts quickly and decisively; able to make tough calls.
  • Creative and Innovative
  • Teamwork.
  • Integrity.
SGS

About SGS

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

Community Guidelines

SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS.

We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.

Posts will be removed if they are:

- Offensive, defamatory, discriminatory or obscene

- Fraudulent, deceptive or misleading

- In violation of any intellectual property rights

- In violation of any law or regulation

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- Commercial solicitations or personal promotion

- Spam or link baiting

Intellectual Property Statement

Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Baar, CH
Year Founded
Unknown
Website
sgs.com
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