Metro Detroit, MI | Full Time, Hybrid
Imagine working in a place where your manager truly believes in your personal and professional development. We have an award-winning company culture like none you've ever experienced, with fantastic opportunities for professional development, financial stability, and personal fulfillment.
We invest in your success. Each year you will complete a goals-planning worksheet outlining your personal, professional, and health goals. Our Leadership Team is excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to recognize our team. Every single one of our team members receives a surprise paid day off each year, because we believe in rewarding great work in unexpected ways.
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro, and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Customer Care Dispatcher to join our growing team. We'd love to talk to you!
Who We Are
We provide Managed Print Services and Document Lifecycle Solutions to companies throughout the United States, helping them decrease and control costs, improve productivity, and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience.
What Will Your Responsibilities Be?
As the Customer Care Dispatcher, you are responsible for coordinating service efforts through our national partners while managing phone calls and emails. You will serve as the middle point of communication between customers and on-site technicians. You will manage roughly 50 to 100 emails and 20 or more phone calls per day, coordinating 15 to 25 active service tickets at any given time.
What Do You Need to Have?
Perks of This Position
Hiring a Human Resource Manager to navigate your business through the web of laws can be very expensive and time consuming. Sage Solutions can provide your start-up, or small to medium-sized business, with just the right services you need without breaking the bank.
We focus on three distinct services offerings: 1. Compliance Solutions, 2. Human Resource Solutions, and 3. Individual Services Solutions.
COMPLIANCE SERVICES
The path to compliance starts with our complimentary audit which details your strengths and weaknesses. We then partner with your administrative personnel to provide comprehensive, yet simple, tool kits for compliance with many of the reporting requirements. From there, we assist with improving your audit score, offering 3 levels of monthly subscription services to meet your business needs and budget. As your audit score improves, your risk level improves, providing you better peace of mind.
HUMAN RESOURCES SOLUTIONS
In addition to the compliance services above, we can provide highly customized HR subscriptions services such as hiring, investigations, employee handbooks and the like. Simply purchase the subscriptions hours you need to meet your human resource needs.
INDIVIDUAL SERVICES SOLUTIONS
Our individual services allow you to purchase only the HR services that you need while maintaining a tight budget. Services include helping you find and acquire new talent, diversifying your workforce, completing necessary HR paperwork, and creating employee handbooks and documents that will help keep you compliant with all the state and federal employment laws. Our goal is to streamline many of the most challenging HR management tasks with our individual services. Whether you have questions about compliance or human capital management, we have the answers you need.
Sage Solutions was formed by 3 executives with decades of business experience, who are always ready to roll up their sleeves and get the work done so you don't have to.
