Biloxi, Mississippi
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a full-time Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail.
Your voice will set the tone for the MGM experience—right from the comfort of your home.
THE STARTING RATE $16.40 an hour
TRAINING SCHEDULE:
All new hires are required to complete a 4-week on-property training program. The training schedule is as follows:
40 hours per week | 11:00am - 7:00pm
Monday - Friday
Attendance is required for all four weeks, regardless of part-time or full-time status
WORK ENVIRONMENT:
This is a remote (work-from-home) position
You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)
Occasional in-person meetings and/or training will be required at our office or designated locations
THE DAY-TO-DAY:
Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events
Greet every caller with warmth, enthusiasm, and a genuine desire to help
Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism
Proactively upsell and cross-sell experiences to enhance the guest journey
Represent the MGM brand with care, consistency, and a focus on personalized service
THE IDEAL CANDIDATE:
Brings 1+ years of prior relevant work experience in a call center setting or a customer service position
Holds a High School Diploma or GED
Possesses strong computer navigation and multitasking skills
Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence
THE PERKS & BENEFITS:
Work-from-home flexibility for better work-life balance
Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts
Access to exclusive deals through our partner network (travel, electronics, wellness, and more)
Comprehensive health care, 401(k), and paid time off
Free meals during on-site meetings or trainings
Opportunities to grow your career across a global hospitality leader
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx-EntityID=2&jobcode=15084
Are you ready to JOIN THE SHOW? Apply today!
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
