Job Description

About Rentokil Initial Rentokil Initial is a global leader in pest control and hygiene services, ensuring businesses and homes are protected from pests and unhygienic practices. We pride ourselves on exceptional customer service and commitment to quality.

Position: Customer Care / Contract Administration Clerk

We are seeking a dedicated and detail-oriented Customer Care / Contract Administration Clerk to join our dynamic team. In this role, you will serve as the central point of contact for our customers and administrative staff, facilitating smooth communication and contract management.

Key Responsibilities:

• Manage customer inquiries efficiently, acting as a first point of contact.
• Coordinate contract administration tasks, ensuring all necessary documents are processed and maintained.
• Communicate effectively with customers regarding contract details, service updates, and any related questions.
• Assist with invoicing, payment processing, and chasing outstanding payments when required.
• Support the team with various administrative tasks, including data entry and file management.
• Ensure timely renewal of contracts and assist in preparing contract proposals.
• Provide updates and reports to senior management as necessary.

Requirements

• Diploma Business Administration, Customer Service, or a related field is preferred.
• Experience: Minimum of 2-4 years of experience in customer service, contract administration, or a related role.
• High school diploma or equivalent; relevant experience in customer service or administration is a plus.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• A positive attitude with a commitment to delivering high-quality customer service.
• Previous experience in a contract administration or customer support role is desirable but not essential.