Job Description

Everything you are looking for and more 📦

As a Customer Care Contact Center Agent, you will be the main point of contact for our private customers and senders, making sure every interaction is an excellent experience. You will handle enquiries, complaints and after-sales requests, acting as the voice of the customer within InPost and helping us continuously improve our service.

What responsibilities and objectives will you have?

• Provide high-quality customer support by phone and email.
• Resolve customer complaints efficiently and with empathy.
• Give accurate information on shipment tracking and delivery status.
• Handle after-sales requests received through digital channels.
• Collect, analyse and categorise complaints to identify recurring issues.
• Share insights on recurring incidents with other internal departments.
• Manage and respond to customer reviews on platforms such as Trustpilot.
• Contribute to achieving the Customer Care team's objectives.

Well, what will the requirements be?

• At least 2 years of experience in a similar customer service or contact center role.
• Higher-level vocational training or a university degree.
• Experience in complaint and conflict management.
• English level that allows you to handle calls with customers.
• Good command of Excel.
• Strong customer focus and excellent listening skills.
• Clear, professional communication, especially over the phone.
• Ability to analyse information and prioritise tasks in a fast-paced environment.
• Organised, proactive and solution-oriented.
• Team player who enjoys collaborating with others.

Nice to Have

• Degree in Business Administration or a similar field.

What do we offer?

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted

Why join us?

At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination.

• CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
• OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
• DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
• MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
• WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.

Inclusive Culture

At InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results.

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.