Job Description

Location: Work from home full time

Type: Full-time

BizCover who?
Never heard of us?
We’re the leaders of the SME business insurance world, making it ridiculously easy for small businesses to compare and buy insurance online. No confusing jargon. No endless phone calls. Just simple, smart, click-click-done.

And we’re not just saying we’re good; Deloitte named us one of the fastest-growing tech companies AND Westpac listed us in their Top 20 Businesses of Tomorrow. Not to brag… but yeah, we’re kinda killing it🚀

So what?

We’re on the hunt for a Customer Care Specialist to join our squad. As part of our Customer Care team, you’ll be the friendly face behind our online insurance platform, making sure every customer’s experience is smooth, simple, and actually pleasant.

Our founders started BizCover with one mission:
👉 Make business insurance easy and accessible for small businesses.
And you’ll help bring that mission to life every day.

What Your Day Will Look Like

• Respond to customer enquiries via phone, email, and chat in a timely and professional manner, ensuring every business receives clear and accurate support.
• Understand each customer’s business needs and provide tailored guidance to help them navigate their insurance options with confidence.
• Assist customers with platform or policy-related issues, troubleshooting effectively to ensure they can access and use our services without interruption.
• Maintain strong knowledge of business insurance products so you can provide informed recommendations that genuinely support small business owners.
• Accurately document all customer interactions, ensuring records are up-to-date and insights are shared with the wider team where needed.
• Identify opportunities to improve processes or customer experience, contributing ideas that help us better support the businesses we serve.
• Follow up with customers to confirm resolutions, provide additional assistance where required, and ensure their overall experience is positive and seamless.

Requirements

• Customer service experience: Ideally 2+ years in a customer support or service-focused role, preferably within a business or online environment.
• Excellent communication skills: Clear and professional in both verbal and written communication.
• Tech-savvy: Quick to learn new platforms, tools, and software.
• Problem solver: Strong analytical skills with attention to detail and the ability to troubleshoot effectively.
• Team player: Comfortable collaborating in a team environment while also taking initiative independently.
• Time management: Able to prioritise tasks efficiently to meet deadlines and customer needs.
• Online business experience: Experience supporting customers in an online or digital platform setting is highly desirable.

Benefits

What You Get (a.k.a. The Good Stuff)

• Full-time work from home means zero commute, more sleep, and unlimited hoodie time. Need support with tools or tech? We’ve got you.
• Career Pathways That Actually Go Somewhere - We don’t believe in staying stuck. Whether you want to move up, sideways, or try something totally new, we’ve got clear internal pathways and heaps of support to help you chase the next step in your career.
• Learning & Development - Access training, coaching, online learning and development opportunities so you’re constantly growing, professionally and personally. Got leadership vibes? We’ll help you level up with our Emerging Leaders Program designed to coach and develop future superstars.
• Culture That Doesn’t Feel Forced - Team events, virtual catch-ups, fun competitions, and a workplace where you can actually be yourself — not a corporate robot.
• Competitive Salary + Job Stability - We’re a growing, recognised business with big goals — and we reward the people who help us get there.
• Recognition Programs - Value Awards, shoutouts, and plenty of moments where we hype each other up. We love giving credit where it’s due.

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better