Blackwoods

Customer Care Consultant - Newcastle NSW

Blackwoods  •  Onsite  •  37 minutes ago
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Job Description

Join our team as a Customer Care Consultant!

We are thrilled to announce an exciting opportunity for a passionate Customer Care Consultant to join our growing team in Newcastle NSW!

This role will be a permanent full-time opportunity and with fantastic career development opportunities it's a great chance for you to start your long term career.

In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilize your problem-solving abilities to achieve swift and effective outcomes.

Some of your day to day tasks:

  • Deliver friendly and efficient service to customers via phone calls, emails, and other business systems
  • Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes
  • Analyze customer sales history to identify service needs and explore upsell opportunities
  • Inform customers about new products and services when applicable

Our Ideal Candidate will have:

  • Experience in a high-volume call center environment is preferred but not essential
  • A customer-focused and solutions-oriented mindset, with the ability to think creatively to achieve results
  • Excellent verbal and written communication skills

If you don't have previous experience but have a proactive and reliable personality; we'd love to hear from you too!

What's In It For You:

  • Permanent role, incentives & Wesfarmers share plans
  • Exclusive Perks Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
  • Continuous training and career development opportunities
  • Team events, celebrations, award recognition and prizes
  • Employee Assistance Program wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
  • Refer-A-Friend program – earn up to $2,000 for each referral!
  • Generous paid parental leave policy
  • Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Blackwoods

About Blackwoods

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 145 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the most remote corners of Australia, and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. Being a part of the Wesfarmers group, also means that our team members have endless opportunities to build a fulfilling career and help more people build a better Australia.

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Macquarie Park, AU
Year Founded
1878
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