Blackwoods

Customer Care Consultant - Mackay QLD

Blackwoods  •  Mackay, AU (Onsite)  •  10 days ago
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Job Description

We’re looking forcustomer‑focused, motivated Customer Care Consultant to join our team in Mackay QLD If you love helping people, enjoy problem‑solving, and thrive in a fast‑paced environment, this could be the perfect role for you.

What you’ll do

  • Be the first point of contact for customer enquiries via phone and email
  • Deliver exceptional service across sales, orders, and product support
  • Build strong, trusting relationships with customers and internal teams
  • Identify opportunities to upsell or cross‑sell where it adds value
  • Resolve issues quickly to ensure a smooth, positive customer experience
  • Keep accurate records and follow established processes
  • Support a positive, team‑focused culture

What you’ll bring

  • Ability to work Monday to Wednesday between 7am and 5pm
  • A genuine commitment to delivering outstanding customer service
  • Confidence working in a busy environment and managing competing priorities
  • Strong attention to detail with solid problem‑solving skills
  • Clear and professional communication, both written and verbal
  • Experience in a call centre or retail environment is a bonus
  • A willingness to learn and grow
  • A proactive mindset with the ability to think ahead and offer solutions

What's In It For You:

  • Exclusive Perks Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
  • Continuous training and career development opportunities
  • Team events, celebrations, award recognition and prizes
  • E mployee Assistance Program wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
  • Refer-A-Friend program – earn up to $2,000 for each referral!
  • Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Blackwoods

About Blackwoods

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 145 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the most remote corners of Australia, and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. Being a part of the Wesfarmers group, also means that our team members have endless opportunities to build a fulfilling career and help more people build a better Australia.

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Macquarie Park, AU
Year Founded
1878
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