Job Description

YOUR OPPORTUNITY

Do you love helping customers and solving problems? We’re looking for an enthusiastic Customer Care Consultant to join our close‑knit team in Gladstone, QLD

In this full-time role, you’ll be at the heart of our customer experience—supporting a growing customer base, finding smart solutions, and making a real difference every day. You’ll be empowered by a supportive manager and team who will help you sharpen your customer service skills, confidently handle enquiries and escalations, and turn challenges into positive outcomes.

Join us and make a real impact, delighting our customers every step of the way!

What You’ll Be Doing:

• Deliver friendly, helpful service to customers via phone, email, and internal systems
• Take ownership of enquiries, responding promptly and resolving issues end to end
• Review customer sales history to understand needs and identify value‑add opportunities
• Build strong relationships by providing informed, tailored solutions
• Keep customers up to date with relevant products, services, and updates

What You’ll Bring:

• Experience in a high-volume or customer service environment (call centre experience a bonus, not essential)
• A customer-first mindset with a proactive, solutions-focused approach
• Strong communication skills and confidence working both independently and within a small team
• Solid computer skills, including Microsoft Office and/or CRM systems
• A positive attitude, curiosity, and eagerness to learn

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities
• Flexible working, with access to our ‘All Can Flex’ program
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.