Position: Customer Care Consultant
Location: Remote/Hybrid possible after training period On-site Bucharest, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle inbound customer requests via phone and email
Support clients with account-related enquiries, transactions, balances and service usage
Investigate and resolve operational and customer-related issues
Provide accurate information and appropriate solutions within agreed service standards
Maintain accurate customer and case documentation in internal systems
Work with multiple internal systems and tools to manage customer requests
Collaborate with internal departments to support effective resolution of complex cases
Ensure professional and customer-focused communication throughout each interaction
Work in line with SLA, quality and operational requirements.
REQUIREMENTS:
German language proficiency at C1/C2 level + English C1 level
Previous customer service experience is preferred
Strong verbal and written communication skills
Good problem-solving and analytical abilities
Comfortable working with multiple systems and tools
Strong organisational skills and attention to detail
CRM experience is considered an advantage
Ability to work effectively in a dynamic international environment
Legal right to work in Romania
Preferably based in Bucharest or willing to relocate.
OFFER:
Excellent remuneration package based on experience, skills and performance
Guidance and tools to reach your full potential
Relocation support for international candidates (coming outside of Romania)
Sign-on bonus for new joiners
Rewarding performance bonus structure
Meal allowance
Medical Subscription
Wellbeing programs
And many others!
We connect passionate individuals with exciting work abroad opportunities that match their skills and aspirations. We help companies build a global team with top talent. We unlock a diverse pool of motivated individuals eager to contribute their skills and international perspective to worldwide organizations.
The job seekers’ benefits:
Streamlined process - Skip the application hassle. Our experts handle initial screening and interviews, saving you time and effort.
Expert matching - We're not just a job board. We act as your personal consultant, finding the perfect fit for your unique talents and dream location.
Global reach - Access opportunities you wouldn't find on your own. Explore a world of exciting possibilities and launch your career abroad adventure.
The partner companies’ benefits:
Targeted recruitment - Find the perfect fit faster with JUJUR's pre-vetted talent pool perfectly aligned with your specific job requirements.
Reduced hiring costs - Save resources compared to traditional international recruitment processes.
Increased candidate diversity - Expand your talent pool and gain access to fresh perspectives that can drive innovation.
Expert matching - Benefit from our experienced recruiters who understand your company culture and skill needs, ensuring a successful match.
Some numbers we’re proud of:
A fulfilment ratio of over 90%
A talent base of over 30K candidates and rising
Over 1K available jobs worldwide
Under 30 days average time to hire
Let’s talk about your hiring needs and find the best solution for you!
Our candidates’ experiences inspire our recruiters to write helpful guides for job seekers worldwide. Open the vault of insider tips to upgrade your career today 👉 https://blog.jujur.eu/
