Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Care Consultant who speaks German in Bucharest, Romania This role provides operational and customer support to business clients, drivers, fuel stations and partners across Europe, handling account, transaction and service-related enquiries through phone and email.

Position: Customer Care Consultant

Location: Remote/Hybrid possible after training period On-site Bucharest, Romania

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer requests via phone and email

• Support clients with account-related enquiries, transactions, balances and service usage

• Investigate and resolve operational and customer-related issues

• Provide accurate information and appropriate solutions within agreed service standards

• Maintain accurate customer and case documentation in internal systems

• Work with multiple internal systems and tools to manage customer requests

• Collaborate with internal departments to support effective resolution of complex cases

• Ensure professional and customer-focused communication throughout each interaction

• Work in line with SLA, quality and operational requirements.

REQUIREMENTS:

• German language proficiency at C1/C2 level + English C1 level

• Previous customer service experience is preferred

• Strong verbal and written communication skills

• Good problem-solving and analytical abilities

• Comfortable working with multiple systems and tools

• Strong organisational skills and attention to detail

• CRM experience is considered an advantage

• Ability to work effectively in a dynamic international environment

• Legal right to work in Romania

• Preferably based in Bucharest or willing to relocate.

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Guidance and tools to reach your full potential

• Relocation support for international candidates (coming outside of Romania)

• Sign-on bonus for new joiners

• Rewarding performance bonus structure

• Meal allowance

• Medical Subscription

• Wellbeing programs

• And many others!