Job Description

YOUR OPPORTUNITY

We're on the hunt for a new Customer Care Consultant to join our team based in Canning Vale WA! Step into this role and become the reliable voice our customers trust.

You'll actively seek out solutions that benefit both our customers and our business. With the support of our dedicated management and team, you'll enhance your customer service skills, tackle issues and escalations, and apply your problem-solving techniques to achieve quick and successful outcomes.

Join us and make a real impact, delighting our customers every step of the way!

What You’ll Be Doing:

• Be the first point of contact for our customers – in person and via phone/email
• Provide expert advice on our wide range of industrial products
• Collaborate with internal teams to ensure smooth service delivery
• Striving for first contact resolution and deliver on relevant service level objectives
• Uphold our safety standards and contribute to a positive team culture

What You’ll Bring:

• Previous experience in a customer focused environment
• Well-developed customer service skills with a ‘customer first’ approach
• Clear written and verbal communication skills
• Self-motivated and proactive mindset to anticipate and problem solve
• Effective computer skills including Microsoft Office suite
• Exceptional organisational and time management skills

What's In It For You

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.