Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Customer Resolutions Advisor Jobs in Andover at Stannah - Join Our Team!
Stannah has an exciting opportunity for a Customer Resolutions Advisor to join the Customer Service Team based at our Head Office in Andover.
This role is all about delivering outstanding customer service and finding solutions for customers following the installation of their Stannah lift. You will support customers, engineers, family members and contractors by handling queries, investigating concerns and working collaboratively across the business to achieve positive outcomes.
As a Customer Resolutions Advisor, you will work on a rotating shift pattern between Monday to Friday 8am-8pm and weekends 9am-5pm. This is a 12 month fixed term position offering a salary of £26,000 per annum and a blend of home and office working following successful completion of training.
This is a fantastic opportunity for someone who enjoys helping people, solving problems and delivering exceptional customer service while working for a trusted and respected UK brand.
To be successful as a Customer Resolutions Advisor, you will need strong communication and problem-solving skills, along with a genuine passion for helping customers. Previous experience in customer service, complaint handling, contact centres, retail, hospitality or other customer-facing environments would be advantageous but is not essential.
Please see the full job description here: Customer Resolution Advisor Job Description
If you have previous experience working as a Customer Service Advisor, Complaints Handler, Contact Centre Advisor, Customer Support Advisor, Resolution Specialist, or in a similar customer-focused role and are looking for a Customer Resolutions Advisor job in Andover, please click the "Apply Now" button or contact us for further information.
#HA
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants. Sponsorship is not available.
Our experience within the lift industry is virtually unsurpassed. In the 1860s, Joseph Stannah began making lifts to move ships' cargo, and today, over 150 years on, our business covers all types of products and services to enable the movement of people and goods.
Fifth-generation members of the Stannah family manage the company and still uphold the traditional family values of quality and service that Joseph started all those years ago.
We are a global market leader of stairlifts and homelifts, since 1975.
We're also the UK’s leading independent supplier of lift products supplying goods as diverse as goods & service lifts, passenger & platform lifts, escalators & moving walkways, homelifts and, of course, stairlifts.
Our engineers maintain, service, repair, refurbish, modernise, remove and replace all types of lift products, stairlifts, escalators & moving walkways from all manufacturers.
We work in all market sectors, from keeping people in their homes around the world, and in the U.K. providing dumbwaiters in restaurants, platform lifts to enable access for all in every public building, to major escalator and lift installations for railway stations.
Be part of our success story.
