Customer Care & Claims Support Consultant (Entry Level)
North Sydney | Full‑Time | Training Provided | Weekly Pay
I’m In The Right is Australia’s leading accident management service, helping not‑at‑fault drivers navigate the stress and disruption of motor vehicle collisions. From 24‑hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.
We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.
About the Role
As part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. You’ll receive full training — no prior industry experience required.
Your responsibilities will include:
About You
You genuinely understand what great customer service looks and feels like. You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone’s day a little easier.
You will thrive in this role if you are:
It’s beneficial (but not essential) if you have:
Customer service experience (retail, hospitality, call centre, admin)
Conflict management skills
Strong problem‑solving ability
Time‑management and organisational skills
If you bring the right attitude, we’ll teach you the rest.
Why You’ll Love Working with Us
This is more than just a job — it’s a chance to grow with a business that invests in its people and offers real career pathways.
We offer:
Ready to Apply?
If you’re looking to start your career in a supportive environment and make a meaningful difference to customers when they need it most, we’d love to hear from you.
Please reach out to Arvin Padilla via email (arvin@imintheright.com.au) to ask any particular questions you may have about the role of our company in general.
I’m In The Right is a nationwide company that specialises in accident management solutions providing drivers who aren’t at fault with like-for-like replacement vehicles and end-to-end accident management assistance, with costs recovered from the at fault parties insurer.
We are able to do this because the party at fault is required by law to cover the not-at-fault party’s reasonable costs associated with a car accident, including the cost of hiring a like-for-like replacement vehicle and vehicle repairs.
Alongside providing the not-at-fault party with a like-for-like replacement vehicle, we also facilitate that not at fault parties' vehicle assessment and repairs.
I'm In The Right provides a 24 hour / 7 days a week support. That means our team will deliver the replacement vehicle at any time and place.
We provide:
- Accident management
- Accident replacement vehicles
- Total Loss Recovery
- Insurance Dispute Resolution
- Vehicles Repairs
- Towing
- Personal Injury Claims
- Legal advice and litigation
At IITR, we offer a diverse range of vehicles to cater to various needs. Our extensive fleet includes standard, SUV, 7-seater family, electric, prestige, and exotic passenger cars. We can cater to your needs, including supplying baby seats. Additionally, we provide commercial vehicles and trucks such as utilities, vans, flatbed trucks, semi-trailers, prime movers, tautliners, tippers, refrigerated and non-refrigerated trucks, pantechs, assorted trailers, hiabs, toppers, buses, and more. This comprehensive selection ensures we can meet the specific requirements of our customers, whether they need a vehicle for personal use or commercial purposes.
If you have been involved in a not at fault accident, contact I'm In The Right Accident Replacement Vehicles today to keep you back on track ! Contact our team at I'm In The Right on 1300 004 487 or visit www.imintheright.com.au to find our more information.
