At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountainis seeking a dedicated and experienced Customer Care Associateto join our Customer Careteam. In this critical role, you will be responsible for serving as a primary point of contact for our valued clients across all North America, delivering exceptional service, and ensuring their needs are met efficiently and professionally.
What You’ll Do :
In this role, you will:
Resolvecustomer queries and intricate issues related to secure storage, information management, and logistics services, providing accurate information and proactive, personalized solutions.
Collaboratewith cross-functional teams and internal stakeholders by investigating service disruptions and complex customer complaints with professionalism and empathy.
Manageclient records by accurately documenting all customer interactions, resolutions, and necessary follow-up actions within the Customer Relationship Management (CRM) system.
What You’ll Bring:
The ideal candidate will have:
A minimum of 2 to 3 years of experiencein a customer service or call center environment.
Strong knowledgeof customer service best practices, coupled with exceptional verbal and written communication skills
Proven abilityto utilize strong analytical and critical thinking skills to diagnose issues and develop effective solutions.
Excellent time management and organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment.
What We Offer (Benefits)
Pay rate : 22.00 $ per hour.
Comprehensive health, wellness, and retirement plans, including an Extended Health Care Insurance package (vision, dental, life insurance) and a Registered Retirement Savings Plan (RRSP) contribution.
Paid Annual leaves and sick time
Remote Position Available Anywhere in Canada
Join the Mountain!We can’t wait to hear about YOU Apply now to contribute your expertise to a company where culture and values are practiced and respected every day!
Reasonably expected salary range: $44,100.00 - $55,100.00
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Customer Support
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
