Profile:
The Customer Care Associate, located in our HQ office in Solomeo, is part of the Global CRM team and act towards the customers who get in contact with the Brand, from all countries and from all channels (e-commerce, boutiques, multibrand doors).
Reporting to the Customer Care Supervisor, she/he will work closely with the Retail, Multibrand and Digital teams, E-commerce warehouse, Legal and DPO departments, and with the Local CRM and customer care colleagues.
Role Responsibilities:
Contribute to spread the CRM culture within the company
In every interaction with customers, try to establish a human connection, which opens doors to the Brand, Solomeo, our Casa Cucinelli and Boutiques around the world
Act as a personal stylist for customers, managing both digital and in-store clienteling activities aimed at proactively engage customers with the Brand, enhancing the client experience and building strong relationships
Review all assigned requests, prioritize and manage resolution ensuring an excellent level of caring, in line with the absolute luxury Brand positioning, before, during and after the purchase
Manage returns, repairs and alterations: tracking and facilitating operations
Support E-commerce OMS, operations and Omnichannel activities, on-line and in boutique (e.g. shipments monitoring and follow up with clients)
Participation to special projects (i.e. ad-hoc training sessions, customer delight initiatives, gifting)
Qualifications:
Fluent in English, French and Arabic (both spoken and written);
A Customer-centric orientation with a passion for establishing authentic relationships
A previous experience in Customer Care, Retail or CRM roles, ideally in luxury
Excellent written and verbal communication skills: the ideal candidate can communicate with our customers in a gentle way, and in line with the spirit of the Brand. Being able to alleviate a difficult situation with empathy
Extreme attention to details, ability to prioritize daily work and special projects, a true passion for fashion, styling and storytelling
Ability to work both independently and within an international team environment
Knowledge of Salesforce is a plus, good proficiency in Excel is required
What the Role Offers:
The role is regulated by the National Collective Labour Agreement, “ CCNL Abbigliamento e Confezioni” and offers a gross annual salary of €28,000.
In addition, the Company provides meal vouchers and access to a corporate welfare program, supporting employees’ well-being.
The compensation represents the starting point for the role and is part of a broader path of professional growth and development within the Company.
Selection Process:
At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes.
Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.
Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.
The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. The desire to put human beings at the center of everything guides every action and inspires an adventure that has lasted for over forty years now: today, we are a large community that knows no boundaries and the encounter with many different countries has given us the opportunity to make our dreams even bigger.
Since the very beginning, our goal has been to make high-quality creations to last and to be passed down to future generations. We were born from an intuition: to dye cashmere knitwear. We have developed, at the right pace, a personal vision of total looks, which is reflected in our ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line, all of which are proudly Made in Italy. We try to infuse every collection with the values, beauty and ideals that we breathe here in Solomeo and that we wish to spread around the world. The most authentic meaning of our identity and our continuous aesthetic research are built on manual skills and craftsmanship: lovingly cherished ancient knowledge and symbols of vital human creativity.
We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.
Protecting Beauty in all its forms, respecting human dignity and preserving the Universe are the ethical principles that guide us, helping us look to the future with faith and accept the challenges of today with enthusiasm, wishing to create something beautiful that stands the test of time.
