We are looking for a Customer Care Associate to join our growing Customer Solutions team and help deliver outstanding experiences for our customers every day.
Is this your next role?
As a Customer Care Associate, you will be the first point of contact for customers exploring or using our products. Whether you're answering enquiries, supporting applications, resolving issues or guiding customers through our digital channels, you will play a key role in delivering a positive and seamless customer experience.
We are looking for someone who genuinely enjoys helping people and takes pride in delivering great service.
At Heartland Bank Australia, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank.
We're well-established in Australia and have been serving Australians since 1971. We're the leading provider of reverse mortgages and of specialist livestock finance. We're part of the Heartland group of companies which has more than 145 years of experience in financial services. Heartland is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH)
Can you see yourself here?
Our values define who we are. We're innovative and always evolving. We work together as one team and have big ambition. We offer real opportunities for learning and career development. You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups. Our perks include flexible working, regular team social activities and events, flu vaccinations and more.
At Heartland, we're proud to celebrate the many characteristics that make us different. We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're an equal opportunity employer and we strongly encourage everyone to apply. Let us know if you need support throughout the application or interview process including a sign language interpreter or speech-to-text reporter. Feel free to share your pronouns in your application.
Keen to learn more?
To learn more about Heartland, check out our website heartlandbank.com.au or follow us on LinkedIn linkedin.com/company/heartland-bank-Australia.
Please note you must be eligible to work in Australia.
With roots stretching back to 1875, Heartland is proudly New Zealand operated and managed. Our focus is on the household, business and rural sectors, offering specialist products which meet the specific needs of our customers.
Join our Heartland
Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people.
Our work environment is challenging, stimulating and rewarding and we offer real opportunities for learning and career development.
Diversity, equity and inclusion
We’re proud to celebrate the many characteristics that make each of us different. We’re committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We believe diversity allows us to identify new opportunities, solve problems and make the right decisions.
Many of our people contribute to our inclusive culture through Heartland’s groups and committees, including our Rainbow Committee, Health & Wellbeing Committee, Diversity Committee, Manawa Whenua (our internal network for Māori employees and allies) and our Pasifika Group.
We're proud to be a Living Wage Employer, Hearing Accredited Workplace, Rainbow Tick Certified, and to have been a finalist in the 2020 Diversity Awards NZ in relation to our Manawa Ako internship programme.
