Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Customer Service Associate
As our Customer Service Associate you will love helping people on a daily basis, it’s in your DNA. Taking phone calls and responding to queries over an email will be at the core of your daily tasks, but it will be a rewarding day as the work you do helps transform the hearing experience of millions of people which will give you meaning.
More about the role:
Serve as the first point of contact for all inbound queries via phone, email and eStore.
Investigating, resolving or escalating all customer complaints in a timely fashion.
Developing a close working relationship with customers.
Working closely with and supporting the regional sales team to deliver exceptional customer experience
Processing consignment stock if required.
Making outbound calls regarding orders, repairs, new orders and production to clinics and customers.
More about you:
Experience working in a customer service/call centre role.
Experience working in a fast pace and dynamic environment.
Exceptional customer service skills with an outstanding customer-centric approach.
Empathetic, dynamic and outgoing with excellent communication skills and the ability to build relationships.
A mindset which is supportive and allows you to ‘walk in our customer’s shoes'.
Analytical and problem solving skills whilst working under pressure.
The ability and willingness to take initiative.
A reliable, punctual, loyal and willingness to be part of a team attitude.
Experience in the medical industry, with Salesforce and SAP would be an advantage.
More about what we offer:
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
To Apply:
Send your cover letter and resume to: careers.au@sonova.com
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
