We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.
Respond promptly to customer inquiries via phone, email, chat, or in person
Resolve customer complaints and issues with professionalism and empathy
Track, document, and follow up on customer interactions using CRM systems
Collaborate with internal teams to address customer concerns or service gaps
Identify opportunities to improve customer satisfaction and suggest enhancements
Monitor and analyze customer feedback to improve service processes
Maintain a positive, customer-first attitude across all interactions
Assist in onboarding new clients or guiding them through services/products
Ensure adherence to service-level agreements and company standards
HCM Nexus Consulting Inc. has been providing quality staffing and effective solutions to our clients since 2012. We aim to build strong human relationships by providing HR solutions that fit your talent and process needs.
> Recruitment Solutions (Outsourced Staffing, Executive Search, RPO for volume requirements)
>L&D Services - Bespoke Services based on your companies needs, timeline and budget
>Outsourced HR Services - Transactional and Strategic HR Services
Interested? Please send an email to partnerships@hcmnexus.com or Topher.Astraquillo@hcmnexus.com
Looking for a job or the right career? We help you get the Next Big Thing (send your CV to jobs@hcmnexus.com).
