Job Description
As data-driven decision making becomes increasingly vital, the Customer Care team faces growing demands for insightful analytics. The ideal candidate will be a skilled analyst capable of navigating diverse data sources, integrating complex information, and recommending impactful processes and system improvements. By leveraging these abilities, this position will play a crucial role in enhancing customer experiences and providing leadership with strategic insights into account management, ultimately fostering superior outcomes for the entire organization.
Major Responsibilities:
- Synthesize billing and contractual data to drive decision making and recommend key areas of focus.
- Maintain and develop queries to extract data from various systems.
- Identify QCs and current manual processes that could be automated or improved.
- Independently identify operational metrics and other potential solutions and systems that could benefit the organization.
- Provide forecasts and ad hoc analysis. Document new solutions.
- Liaise with other teams across the organization to understand how billing and contract data can assist in driving strategies to better support our customers.
- Conduct report outs for senior management based on key data points. Provide recommendations and collaborate with process owners.
- Other projects and tasks as assigned.
Qualifications:
- Bachelor’s degree in Mathematics, Accounting, Economics, Finance, Statistics or other related fields required.
- Master’s degree preferred.
- Minimum 2 years of Billing, Data Mining and Analytics experience or other applicable role.
- Advanced Excel and PowerPoint skills
- Access, SQL and Qlik knowledge preferred
- Presentation and project management experience preferred.
- Ability to synthesize data from disparate resources and recognize trends.
- Ability to draw conclusions from data and recommend potential business strategy adjustments.
- Ability to prioritize and meet key deadlines, multi-task, handle multiple projects, etc.
- Analyzes complex information and presents it in a way that is easy to understand
- Strong analytic skills
- Strong written and oral communication skills
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit
Go Penske to learn more.
