Job Description

Customer Care Agent - PRT

ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT LIQUOR & CANNABIS

The Liquor & Cannabis Division resides within Business Development and supports innovative and progressive developments in AGLC’s liquor and cannabis businesses. AGLC is responsible for managing the supply chains of both lines of business in Alberta and all aspects of AGLC’s role in ensuring product fulfillment to downstream private retail enterprises. For Cannabis this includes evaluating incoming products, inventory management, and ensuring the highest quality of products are provided to Albertans. For Liquor this includes registration of liquor products, onboarding and supporting Alberta liquor manufacturers, and performing customs clearances for all liquor imported into the province. The division ensures adherence to applicable federal and provincial legislation and works closely with manufacturers, suppliers, agencies, licensed producers, liquor and cannabis licensees, and related associations. The division is supported by two branches: Stakeholder Management and Supply Chain & Warehousing.

ABOUT THE POSITION

Customer Care Agent - PRT
J ob Req:1146
Location: Red Deer Office
Division/Branch: / Customer Care
Classification: Administrative Support 3
Status: Temporary Part Time
Salary: $48,624.17 - $61,517.05
Reports to: Angel Sweeting
Closing Date: April 3 2026

Please Note: This is a temporary position ending on or before December 31, 2026.

Customer Care Agents (CCA’s) provide support and service through telephone and email interactions to various internal and external stakeholders including, but not limited to, Cannabis & Liquor inquires, order issues, complaints (Liquor, Tobacco, Cannabis, Gaming), licensing applications, AGLC’s VLT, Casino, and Ticket Lottery Networks, as well as player support with Winner’s Edge and Play Alberta.

To be successful in this role, you will bring excellent multi‑tasking, organizational, and time‑management skills. You will have strong attention to detail and the ability to set and adjust priorities in a fast‑paced team environment while consistently meeting deadlines.

The position includes shift work covering the total call centre hours of operation, seven (7) days a week, twenty (20) hours a day, 365 days a year.

SKILLS & ABILITIES

• Highschool Diploma.
• 3-5 years of previous customer service experience.
• Commitment to professionalism and excellence in customer service with a high degree of personal integrity.
• Excellent written, verbal and computer skills. Strong interpersonal skills, and proven problem solving and analytical experience and capabilities.
• Ability to exercise good judgement, tact and diplomacy when dealing with members of the public.
• Assets include:
  • 1+ years previous call centre experience.
  • Electronics/technical expertise.
  • Experience working in a regulatory customer-centric environment.

Special Requirements: Reliable vehicle, as public transportation is extremely limited around AGLC offices. Must have the ability to travel throughout the province as required.

NOTE:

• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.