We’re Victaulic !
With more than 4,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.
Role Purpose
The Operational Specialist ensures smooth and accurate order processing while managing operational complexities. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.
Job Responsibilities and Duties
Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
Maintain relevant customer master data and related documentation as per established procedures and policies
Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager
Skills and Qualifications
- Bachelor degree or equivalent experience.
- Strong knowledge of order processing workflows.
- Experience with ERP systems and documentation management.
- Analytical mindset and problem-solving capabilities.
- High attention to detail.
- Ability to multitask and prioritize.
- Languages: Polish & English. German is a great asset
Our Company
Victaulic is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Our solutions improve construction productivity and reduce risks, ensuring projects are completed safely, on time, and within budget.
Our Vision
Victaulic aims to bring innovative productivity, confidence, and sustainability to every build around the globe.
Our Story
In 1919, Ernest Tribe and Dr. Henry Hele-Shaw filed the patent for what is now known as the Victaulic coupling. The concept was groundbreaking: joining pipes with bolted mechanical grooved couplings using a gasket seal - introduced the industry to an efficient, more economical way to assemble pipes quickly, safely, and over longer distances than ever before.
Today, Victaulic stands as the leading innovator in pipe joining solutions, delivering project efficiency and enhancing constructability, while allowing for seamless integration of our solutions, software, and services at every stage in a project's life cycle. Learn about the industries we serve and the projects we have supported.
Join Us
As a rapidly growing 100-year-old industry leader, Victaulic is a modern business rarity. Under the umbrella of our private ownership, we have been able to uphold our high standards and family values. As a global leader in an essential industry, we provide many opportunities for career growth. Together, this translates into a company that is ready, willing, and able to build a better world for and with our people. Learn what makes Victaulic a great place to work and the career opportunities available.
