Job Description

We’re growing fast and pushing boundaries across the EU. What began as a local Croatian idea has evolved into one of the leading European fintech platforms that brings a wide range of financial services to millions of users. Driven by innovation and a clear vision, we keep expanding into new markets, building new features, and proving that great ideas can travel far. From everyday payments and money transfers to Aircash Mastercard, we make managing money easy, wherever life takes you.

We’re not just a fintech. We’re a team that mixes serious tech with just the right amount of fun. The ones who challenge complexity and find smarter ways to get things done.

Different backgrounds, one shared goal: make everyday payments faster and more effortless.

No forms, no nonsense. Just freedom at your fingertips.

Our team is seeking a Customer Care Agent who is fluent in Italian and who also has a good command of either Croatian or English

Key Responsibilities:

• Provide fast and quality-based support to potential and existing Aircash users via all available communication channels
• Execute administrative tasks and coordinate interactions with users
• Work in 8-hour shifts, 7 days a week (including weekends and public holidays), covering the period from 8am to 10pm according to the monthly working hour schedule, with additional compensation for Sundays and holidays
• Employment options: Full Time / Student Contract

Qualifications you bring:

• High School diploma
• Experience in Customer Support roles and communication with users
• Excellent communication and teamwork skills
• Proficiency in Microsoft Office tools
• Active knowledge of Italian and Croatian or English
• Persistence, accuracy and proficiency in executing work tasks
• Focus on Users and their needs
• Active solving of user inquiries received by email or phone
• Ability to recognize additional opportunities to provide support to users
• Responsibility for service quality
• Excellent organizational skills and problem-solving orientation
• Continuous efforts put towards task and support process optimization
• Availability to work in shifts and during weekends and holidays

What's in it for you:

Innovation drives us, and we never stop asking “what’s next?”.

And because great work deserves great perks, here’s what you can expect from day one:

• Growth isn’t a buzzword here. You’ll have access to real learning opportunities, both inside and outside the company.
• Open feedback is part of our culture; we grow by listening, learning and sharing with each other.
• Tasty, freshly prepared lunches every day, with options to suit different tastes and preferences.
• Start your day off right — coffee, tea, fresh fruit, and snacks are waiting for you every morning in the kitchen.
• Annual health check-ups to help you take care of your health without extra hassle.
• A fully covered Multisport card and sports activities like padel to make staying active easy and enjoyable.
• Christmas and Easter bonuses that bring a little extra ease to the holiday season.
• For parents, extra support and time off for those milestone moments — from baby bonuses to the first days of kindergarten or school.
• Extra vacation days to give you more time to unwind, recharge and do what you enjoy most.

Step into a role where your ideas make an impact, your work has meaning, and every day brings something new to build or improve.