Job Description

Department: National Buying Team / Acquisition Operations
Reports To: Acquisition Manager
Location: Mesa, AZ

Camping World is seeking a highly organized and detail-oriented Customer Care Agent to join our growing Acquisition Operations Team. This role plays a vital part in ensuring the accuracy and efficiency of our RV acquisition process by managing customer documentation, title workflows, and internal system updates. The ideal candidate combines administrative precision with strong communication skills and a commitment to providing outstanding customer support.

Why Join Camping World

As part of the largest RV retailer in the nation, you’ll be joining a team dedicated to excellence, innovation, and customer satisfaction. The Customer Care Team is a critical link between the customer and our dealership network—ensuring every acquisition is processed efficiently, accurately, and with care. You’ll have the opportunity to grow within a supportive environment that values initiative, accountability, and collaboration.

What You’ll Do

• Support the acquisition process by managing documentation from initial customer contact through contract completion and funding.

• Receive, scan, and upload contracts, titles, and supporting documents into internal systems (Salesforce, HappyFox, and related platforms).

• Coordinate with internal teams (Accounting, Titles, Funding, and Dealership) to ensure each deal progresses accurately and on schedule.

• Provide exceptional customer service to sellers by communicating status updates, clarifying paperwork requirements, and ensuring a smooth selling experience.

• Assist management with administrative tasks, reporting, and special projects to enhance departmental efficiency.

• Maintain compliance with company standards and regulatory documentation practices.

What You’ll Need for the Role

• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel).

• Exceptional attention to detail and organizational skills.

• Proven ability to manage multiple priorities in a fast-paced, high-volume environment.

• Excellent written and verbal communication skills.

• Ability to handle confidential information with professionalism and discretion.

• Strong interpersonal skills and the ability to collaborate across multiple departments.

• Knowledge of title and registration procedures (automotive or RV industry preferred).

Compensation

This position offers a base hourly rate with the potential for performance-based incentives.
Compensation is determined by experience, skill set, and organizational needs.
A reasonable estimate of the current range is provided below:
$41,600- $45,760

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It’s not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range:

$15.30-$18.84 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.