Job Description

Attending customer telephone calls which lands on the designated numbers
Coordinating with operations team for the required information to be shared with the customers.
E mail support which involves
Coordinating with operations team to ensure the required queried raised has been addressed and completed.
Ensuring the customers are given right information as required by them.
Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers

Requirements:

Minimum experience required is 2 – 4 years within insurance preferably medical insurance
Arab National
Bilingual with good communication skills both in English and Arabic
Diploma / Graduates
Below 32 years old
Must be locally available in Qatar with a valid QID
Must be available to join immediately or on a short notice

About People Dynamics

People Dynamics is an integrated HR solutions company set up by a group of HR practitioners with significant global experience and achievements. We have the capabilities and a proven track record of having designed HR solutions around global best practices while keeping the right local flavour and delivering the most desirable results for our clients.

Currently, People Dynamics services clients in Qatar, Oman, Kuwait, Jordan, Maldives, Kenya, Tanzania, Myanmar and Indonesia.

If you are looking for practical solutions for your HR needs and a service provider with global expertise and strong local roots, we will be glad to be of assistance. Our range of services are spread across 5 lines of business

Executive Search

Senior and Middle Management Search

General Staffing / Professional Staffing/ Outsourcing

Human Resources Consulting

Qatarization

Industry

HR & Recruiting

Company Size

51-200 employees

Headquarters

Doha, QA

Year Founded

2007

Website

ppldynamics.com

Social Media

Customer Care Agent - 12 Months

Job Description

About People Dynamics