Job Description

Are you passionate about delivering outstanding customer experiences? Do you thrive in a role where you can truly make a difference every day? At TVH, we’re looking for a proactive and customer-focused Customer Care Advisor who will be the trusted first point of contact for our customers and ensure they feel heard, helped, and supported

This will be a temporary contract of 1 year.

Yourroleandresponsibilities

• Act as the first point of contact for customer questions, requests, and complaints across different channels.

• Handle customer data and documentation accurately in our systems.

• Build strong, long-term customer relationships by thinking along with their needs and identifying growth opportunities.

• Share valuable customer insights with internal teams to support account planning and continuous improvement.

• Represent TVH at fairs and events, strengthening customer connections.

• Guide customers in making the most of our e-commerce platform.

• Actively contribute ideas to improve processes and share knowledge with colleagues.

HowtosucceedYourprofile

• You have a strong customer-first mindset; experience in customer service is a plus.

• You are solution-driven, resilient, and enjoy finding the right answer.

• You’re well-organized, able to set priorities, and keep overview in a dynamic environment.

• You’re a true team player who enjoys collaborating and supporting others.

• You are fluent in Slovak or Czech (both written and spoken).

• A strong knowledge of English (written and spoken) is a must.

What'sinitforyou

Youwillbecomepart of apeople-orientedcompanywhereyourwell-beingreallymattersFlexibleworkinghours,workfromhomepossibilities, 20daysholidayand12 WTRdayswithina 40-hour week. AtourheadquartersyouwillalsodiscoverourTVH Park, a green areawhereyoucanmovearoundandhavethepossibilitytorelax, meet or have lunch.Furthermore, wealsooffer:

• Anattractivesalarypackagewithextra-legalbenefitssuchasgroupandhospitalizationinsurance, luncheon vouchers, corporate restaurant, ...

• Anexcitingpositioninaninternationalcompanywitha familyatmospherewherepeopleare atthecenter.

• Youare part of adynamicentrepreneurialteamthatisfast-growingandatthecenter ofthetransformation

• Youarriveinaninnovative,progressiveandtechnologicalenvironment.

• Numerousopportunitiesforpersonal development,amongotherthingsthroughpermanentguidanceandprofessional (internalexternal) training courses.

• Funafterworksandotheroptionalevents (e.g. TVHKaffee).

People are atourheart

TVH is aglobalbusinesswitha familyatmosphere,wherepeopleare atthecenter. Wevalueclarity,mutualrespect,kindnessandopencommunicationOurpeopleare down-to-earth, easytoworkandengagewith Wewelcomedifferencesandcelebratenewideas

AboutTVH

TVH is apartsspecialistforqualitypartsandaccessoriesformaterialhandling,industrialvehicles,andconstructionandagriculturalequipment.Workingat TVH isoptingfora companythatexcelsasaninternationalmarket leaderandis well-knownforitsunstoppablecravingforinnovation

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