Job Description

Join Two Leading Collision Repair Networks

MotorOne Autobody and CARe Automotive are working together to connect passionate Customer Care Advisors with exciting opportunities across our Queensland repair centres.

About Us:

MotorOne Autobody and CARe Automotive are two leading names in collision repair, combining decades of industry experience with innovative technology and a shared commitment to quality.

While we continue to operate under our own trusted brands, we're working together to create more career opportunities across our growing network. With strong insurer partnerships, modern facilities, and a focus on delivering exceptional customer outcomes, we're proud to offer stable, long-term careers in an industry that's constantly evolving.

We are currently seeking a full-time Customer Care Advisor to support our sites across Queensland. As part of our Multi-Site Support Team, you'll play a key role in keeping our operations running smoothly across multiple locations, including Caboolture and Brendale. The Customer Care Advisor will be the point of contact with the customer and share the responsibility for guiding them through the end to end repair experience across both the CARe Automotive and MotorOne Autobody networks.

What we offer:

• Modern office spaces designed for innovation and collaboration
• Market competitive rates of pay
• Weekly travel allowance + variety in your role with the opportunity to work across different sites and teams
• Ongoing training and career development opportunities in a rapidly growing business
• Exposure to new tech and a new way of managing customer interactions
• Free Monday lunches & branded uniforms
• Supportive team culture, regular team events and recognition programs

About the role:

• Be the point of contact for our customers, providing friendly and efficient service throughout their repair journey
• Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution of issues
• Resolve customer enquiries and concerns in person and via phone with a high degree of professionalism
• Liaise with insurance company as needed
• Monitor and update the bookings to meet business needs and maintain accurate records of customer interactions and transactions

About You:

• Strong communication skills with a customer-first attitude
• Flexible and adaptable, with the ability to travel between sites as business needs require
• Ability to handle multiple tasks and prioritise effectively
• IT literacy and competency, with the ability to quickly learn and navigate different software systems
• Familiarity with automotive insurance claims or automotive customer service experience will be highly desirable
• A collaborative team player who is ready to contribute to and support a positive work environment
• Must be a Permanent Resident or hold appropriate Australian working rights

Check out our social media pages for further information

https://www.instagram.com/care_auto_group/