Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

About the Role

We are looking for a Customer Care Advisor to join Alloga UK, part of Cencora, at our South Normanton, Derbyshire site.

This role is central to the day-to-day customer experience, supporting healthcare customers and partners by ensuring orders are processed accurately and customer queries are handled professionally and efficiently.

As part of a friendly and experienced team, you will play an important role in keeping operations running smoothly, working closely with both customers and internal departments to deliver a high standard of service.

This is a great opportunity for someone who enjoys helping people, staying organised, and being part of a business that supports healthcare across the UK.

Location: South Normanton, Derbyshire Salary: £28,500 per annum Hours: 40 hours per week, Monday to Friday, rotating shifts between 8:30am and 5:30pm

Key Responsibilities

• Handle customer queries by phone and email, providing clear, professional, and timely support.
• Process customer orders accurately and within agreed service levels.
• Manage shared inboxes and maintain regular communication with customers on the status of their orders.
• Work closely with warehouse, finance, and other internal teams to investigate and resolve issues.
• Support urgent or special order requests in a calm, organised, and efficient manner.
• Produce routine reports and assist with customer account administration and activity.
• Build strong working relationships with internal colleagues and external customers to support a positive customer experience.
• Maintain high levels of accuracy, organisation, and attention to detail across daily tasks.

Skills and Experience

• Previous experience in a customer service, customer care, or customer support role is preferred.
• Strong communication skills, with confidence handling customer queries by both phone and email.
• Good organisational skills and the ability to manage multiple tasks effectively.
• A high level of accuracy and attention to detail, particularly when processing orders and updating records.
• A positive, team-oriented approach and the ability to work collaboratively with different departments.
• Confidence working in a fast-paced operational environment.
• A calm and professional approach when handling urgent requests or resolving issues.
• Basic administrative and reporting skills, with comfort using standard business systems and Microsoft Office tools.

Full training will be provided, so you will be supported as you build your knowledge and confidence in the role.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned