Job Description

About CARe

CARe is the newest entrant in the Collision and Accident Repair Expertise sector in New Zealand and has experienced significant growth across Australia. We bring an innovative approach to the repair supply chain, specialising in drivable repairs and delivering efficient, high-quality outcomes for our customers.

Partnering with industry-leading insurers, CARe operates a strong and scalable business model with exciting expansion opportunities on the horizon.

CARe is committed to developing new technologies that enhance and transform the customer experience, delivering a modern and innovative approach to managing the end-to-end claims and repair journey.

The Opportunity

We are currently seeking a fulltime Customer CARe Advisor to join our team in Glenfield. This role will be based at our first CARe site in Auckland, New Zealand, offering a unique opportunity to be part of our growth journey from the ground up.

The Customer CARe Advisor will be the key point of contact for our customers and will share responsibility for guiding them through the end-to-end repair experience, ensuring clear communication, care, and support throughout the journey. Mandarin language skills would be advantageous but are not essential, to support effective communication with our customers.

Don’t miss this opportunity to join the fastest-growing, privately owned automotive repair network as we launch our first site in New Zealand!

What does a Customer Care Advisor do?

• Be the primary point of contact for customers, providing friendly, professional, and efficient service throughout their repair journey
• Collaborate closely with internal teams and liaise with insurance companies to ensure customer satisfaction and the timely resolution of any issues
• Resolve customer enquiries and concerns both in person and over the phone with a high degree of professionalism
• Liaise with insurance companies as required to support claims and repair processes
• Monitor and manage bookings to meet business needs
• Communicate effectively, both verbally and in writing, with customers, insurers, and internal stakeholders
• Maintain accurate records of customer interactions and transactions

What We Offer

• A modern office space designed for innovation and collaboration
• Market-competitive rates of pay
• Ongoing training and career development opportunities within a rapidly growing business
• Exposure to new technologies and a fresh approach to managing customer interactions
• Free Monday lunches and branded uniforms
• A supportive culture with regular team events and recognition programs — we genuinely CARe about you

About You

• Strong communication skills with a genuine customer‑first attitude
• Ability to speak Mandarin would be highly advantageous
• Ability to handle multiple tasks in a fast‑paced environment and prioritise effectively
• IT‑literate and confident using digital tools, with the ability to quickly learn and navigate multiple software systems
• Previous experience in automotive insurance claims or automotive customer service will be highly regarded
• A collaborative team player who is ready to contribute to and support a positive work environment
• Must be a Permanent Resident or hold appropriate New Zealand working rights

Visit our website: www.careauto.com.au

or check out our social media pages for further information

https://www.instagram.com/care_auto_group/