Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India

The role involves end-to-end order coordination, stakeholder communication, and ensuring high service standards for our customers (optometry partners) and internal teams.

Key Responsibilities

• Accurate order punching and processing through internal systems

• Handling customer and optometry partner queries with clear English communication

• Coordinating with Sales, Logistics, Labs, and MSP teams to ensure timely order closure

• Managing escalations professionally and ensuring resolution within defined TATs

• Maintaining documentation, compliance, and process adherence

Preferred Candidate Profile

• Background in Optometry / Vision Care is preferred Strong spoken and written English communication skills Experience in order management, CRM/ERP systems, or customer care operations

• Ability to manage multiple stakeholders with calmness and accountability

• Attention to detail and a process-driven mindset

Education & Background

• Graduate in (preferably Optometry), or a related field preferred; candidates from Business backgrounds with relevant experience will also be considered

Experience

• 1–3 years of experience in customer care operations, order management, or a similar coordination role
• Prior exposure to optical/vision care industry or healthcare operations is an advantage
• Hands-on experience with CRM or ERP systems (SAP, or similar)

Communication Skills

• Strong written and spoken English communication — capable of handling queries, escalations, and cross-functional coordination professionally
• Ability to draft clear, concise, and professional correspondence

Functional Skills

• Proficiency in order processing workflows and internal ticketing/coordination tools
• Comfortable working with documentation, compliance checklists, and process SOPs
• Familiarity with multi-stakeholder coordination (Sales, Logistics, Lab, Field teams)

Behavioral Competencies

• High attention to detail and a process-first mindset
• Ability to stay calm and accountable under pressure or during escalations
• Strong ownership attitude — ability to see tasks through to closure within defined TATs
• Team player with good interpersonal skills across departments

Your ZEISS Recruiting Team:

Itishree Pani