Job Description
Job Location: Master Service Companies - Knoxville, TN 37912
Position Type: Full TimeEducation
Level: Not Specified
Travel Percentage: Negligible
Job Shift: Day
Job Category: Customer ServiceCustomer Care Representative (Call Center / Scheduling)
On-Site | Full-Time | $15–$17/hr + Bonus | Great Benefits & Culture
About Master Foundation & Crawl Space Repair
Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We’re committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow.
Position Summary
The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments.
Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth.
Key Responsibilities
Customer Service & Call Handling
- Handle inbound and outbound customer calls professionally and efficiently
- Provide accurate information and exceptional customer support
- Build rapport and maintain positive customer relationships
Sales Appointment Scheduling
- Schedule, confirm, reschedule, and save sales appointments
- Maximize sales team efficiency through strategic scheduling
- Meet or exceed lead conversion and appointment-setting goals
Administrative & CRM Support
- Maintain accurate customer records, notes, and data entry in company systems
- Complete paperwork and documentation accurately and on time
- Provide administrative support to internal teams as needed
Culture & Values
- Represent company values in every customer interaction
- Contribute to a positive, collaborative, and solution-oriented team environment
QualificationsRequired Skills &
Qualifications
- High school diploma or GED preferred
- 1+ year of customer service, call center, or scheduling experience preferred
- Strong verbal and written communication skills
- Comfortable using computers, CRM systems, and scheduling software
- Ability to multitask, problem-solve, and remain customer-focused
- Reliable, empathetic, and team-oriented
- Bilingual (Spanish/English) a plus, not required
Schedule & Work Environment
- On-site position
- Monday–Friday, 8:00 AM–5:00 PM (or rotating 8:00 AM–6:00 PM weekday)
- One Saturday per month, 9:00 AM–1:00 PM
- Participation in team meetings and training sessions required
Compensation & Benefits
- $15–$17/hour + performance-based bonus opportunities
- Medical, Dental, Vision Insurance
- 401(k)
- Earned Time Off (ETO)
- Employee Assistance Program (EAP)
- $500 Employee Referral Program
- Growth opportunities within a stable, success-driven company
