Job Description

Job Location Master Service Companies - Knoxville, TN 37912 Position Type Full Time Education Level Not Specified Travel Percentage Negligible Job Shift Day Job Category Customer Service

Customer Care Representative (Call Center / Scheduling)

On-Site | Full-Time | $15–$17/hr + Bonus | Great Benefits & Culture

About Master Foundation & Crawl Space Repair

Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We’re committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow.

The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments.

Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth.

Key Responsibilities

Customer Service & Call Handling

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information and exceptional customer support
• Build rapport and maintain positive customer relationships

Sales Appointment Scheduling

• Schedule, confirm, reschedule, and save sales appointments
• Maximize sales team efficiency through strategic scheduling
• Meet or exceed lead conversion and appointment-setting goals

Administrative & CRM Support

• Maintain accurate customer records, notes, and data entry in company systems
• Complete paperwork and documentation accurately and on time
• Provide administrative support to internal teams as needed

Culture & Values

• Represent company values in every customer interaction
• Contribute to a positive, collaborative, and solution-oriented team environment

Qualifications

Required Skills &

Qualifications

• High school diploma or GED preferred
• 1+ year of customer service, call center, or scheduling experience preferred
• Strong verbal and written communication skills
• Comfortable using computers, CRM systems, and scheduling software
• Ability to multitask, problem-solve, and remain customer-focused
• Reliable, empathetic, and team-oriented
• Bilingual (Spanish/English) a plus, not required

Schedule & Work Environment

• On-site position
• Monday–Friday, 8:00 AM–5:00 PM (or rotating 8:00 AM–6:00 PM weekday)
• One Saturday per month, 9:00 AM–1:00 PM
• Participation in team meetings and training sessions required

Compensation & Benefits

• $15–$17/hour + performance-based bonus opportunities
• Medical, Dental, Vision Insurance
• 401(k)
• Earned Time Off (ETO)
• Employee Assistance Program (EAP)
• $500 Employee Referral Program
• Growth opportunities within a stable, success-driven company