Diamonds Direct

Customer Care

Diamonds Direct  •  Birmingham, AL (Onsite)  •  5 months ago
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Job Description

Level Experienced Job Location BHM - Birmingham, AL 35243 Position Type Full Time

We are looking for a Jewelry Repair Liaison to join our team!

Why This Position Is Important To Us

  • It serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction
  • Our experience sets us apart from competitors
  • Everyone on our team must be a rhino!

Responsibilities

  • Accept jewelry for repair
  • Assist sales team with customer orders
  • Assist customers with concerns
  • Facilitate delivery of merchandise to customers

What Will Make You Successful

  • Ability to maintain composure in high pressure, fast-paced environment
  • Good listener and communicator
  • Organized and good at multi-tasking
  • Comfortable at handling phone calls and in person correspondence
  • Professional and welcoming presentation
  • Demonstrates attention to detail and has a sense of urgency
  • A passion for the jewelry industry

Requirements

  • Previous customer service experience
  • Experience in a luxury retail environment preferred
Diamonds Direct

About Diamonds Direct

Founded in 1995 and headquartered in Charlotte, North Carolina, Diamonds Direct offers one of the largest selections of fine jewelry and diamonds in the United States. We source from the world’s most reputable diamond hubs and follow a hands-on approach to the diamond process, ensuring that every gem we offer in our U.S. showrooms meets our high standards of quality. For our guests, this commitment means an informed purchase, backed by direct sourcing and transparency in both sales and pricing. This mission shines beyond our showrooms through the Diamonds Direct Foundation. From evening galas to educational workshops, our partnerships with local nonprofits foster meaningful change across the 30+ communities we proudly call home.

Diamonds Direct is dedicated to fostering a meaningful employment journey by building trusting, lifelong relationships rooted in pride, joy, and confidence. We empower our “Rhinos” to discover unique careers within a supportive family of like-minded professionals who share the qualities of humility, work ethic, passion, and ownership. This common vision fosters a vibrant and rewarding work environment that reflects our commitment to excellence and consistently delivers an industry-leading customer experience.

Industry
Fashion & Apparel
Company Size
501-1,000 employees
Headquarters
Charlotte, NC
Year Founded
1995
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