Powerdot

Customer Care 1 year Internship - French & English Speaker

Powerdot  •  Lisbon, PT (Onsite)  •  4 days ago
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Job Description

Charging your car should feel as natural as charging your phone. That’s the future we’re building: a network of EV chargers where life happens. We don’t just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly our network, our partners, ourselves.

Don’t stop reading, the best part’s coming up 👇🏼

Internship details:

  • Languages: French and English speakers ( both mandatory!) / Portuguese, Spanish or Polish (nice-to-have)
  • Location: This internship is on-site, in Lisbon at Amoreiras Square
  • Contract Type: Internship - 6 months with possible extension or conversion to full-time
  • Salary: 920EUR gross monthly + 10.20 per/ day of meal allowance paid by Coverflex
  • Working hours: 9-hour shifts between 7 AM and 10PM (Portuguese time) with 1 hour for lunch break, with two consecutive days off per week.

How You’ll Shape Our Story:

Key Responsibilities during the Internship:

  • Assist customers via multiple channels: calls, emails and more
  • Investigate and resolve issues by identifying root causes and solutions
  • Monitor our charging network and act quickly to address any incidents
  • Master various tools and knowledge bases to provide excellent support
  • Communicate effectively with internal teams and external partners

This Is About You, Not Us 🫵🏼:

  • Languages: Fluency in French and English (written and spoken), other languages like Portuguese, Spanish, or Polish are a big plus!
  • Empathy: You understand and care about the user experience
  • Communication: Excellent written and verbal skills, adaptable to various channels
  • Proactive Attitude: You work well independently in a fast-moving environment
  • Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage
  • Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.

How you'll be Powered up?

  • Free office snacks and unlimited coffee & Meal allowance for every worked day
  • Hands-on experience in a dynamic, multi-country operation.
  • A chance to develop professional communication and problem-solving skills in both English and Polish (Spanish, French and Portuguese are a plus).
  • Insight into the growing electric mobility sector.
  • Possibility to turn into a Full-Time contract

🧑‍🧑‍🧒‍🧒 Our Promise To You

The best solutions come from different voices. We’re building a culture where inclusion, respect, and equal opportunity aren’t policies they’re lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally.

Powerdot

About Powerdot

A sustainable world depends on the shift to electric mobility. At Powerdot, we work to improve the experience of all electric vehicle users by creating charging solutions that are embedded in our lives.

Supermarkets, shopping malls, restaurants, hospitals... We believe that there should be a charger everywhere we park our cars!

Powerdot invests installs and operates EV chargers in car parking lots, providing a turn-key solution at no cost for the owners.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Lisbon, PT
Year Founded
2018
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