Job Description

Position Snapshot
Business area: Nestle Professional
Position: Customer Business Specialist
Remote position
Location home based: Metro Vancouver Area, Calgary or Edmonton

What to Expect:
We are seeking a dedicated Customer Business Specialist to join our team in the Western provinces. In this role, you will be responsible for managing internal tasks related to new customer setup and growth, providing crucial administrative support to the Regional Sales Team. Your strong organizational skills and collaborative spirit will be essential in delivering exceptional customer service. Join us in enhancing customer relationships and driving success in the Western provinces. This position is an existing vacancy.

A day in the life:
Customer Setup & Support: 
• Assist Key Account Managers and Account Managers in the internal setup of new customers, including managing data entry and updates in systems such as C4C and Exceedra 
• Prepare and manage the trade asset installation pre-checklist and installation schedules, ensuring all necessary equipment and materials are ready for deployment. 
• Manage & retain existing customer base
• Manage grouping of distributors in British Columbia and Alberta

Product Ordering and Management: 
• Responsible for the ordering process for Point of Sale (POS) materials, smallware, and other product requirements, ensuring timely delivery and compliance with customer specifications. 
• Complete all forms related to product listings, price changes, and seasonal programs accurately and efficiently. 

Sales Support: 
• Collaborate with the sales organization by providing vital support for customer presentations and trade show requirements that improve brand visibility and engagement. 
• Assist in the preparation of materials and logistics for customer and trade shows. 

Data Management: 
• Ensure accuracy and consistency of customer data across multiple systems, including trade asset mapping, channel details, and customer profiles. 
• Conduct regular audits to maintain data integrity and report discrepancies as necessary. 
• Extract and create reporting

Installation and Quality Assurance: 
• Attend key account dispenser installations as needed, providing on-site support to ensure successful setup and operation. 
• Perform regular quality assurance audits of key accounts to assess compliance with company standards and identify areas for improvement. 

Sample Order Management: 
• Place and lead all sample orders for the sales team, ensuring that requests are fulfilled promptly and accurately to support sales efforts. 

Role Requirements
• 1+ years of experience in a Sales or in an analytical position 
• Post secondary education in Business Administration or similar subject area. 
• Proficiency in MS Office: Excel, PowerPoint and Word 
• Excellent communication and project management skills 
• Ability to work within a fast-paced environment, maintaining organization, and collaborating with cross-functional teams 

Benefits
At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.

• Base Salary Range: $60,000.00 CAD to $65,000.00 CAD
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks off Vacation and 5 personal days (Personal Paid Holidays)
• Excellent training and development programs as well as opportunities to grow within the company
• Bonus eligibility
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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