Job Description

The People Operations – Customer Bonus Specialist II supports the People Operations Shared Services team through the accurate and timely processing of customer bonus transactions for the Nabors Drilling division. The role reviews applicable contract terms, enters and maintains bonus transactions in company systems, and coordinates with Sales, Operations, and Billing to obtain information and resolve discrepancies. The position provides reporting and supporting documentation to Billing and monitors outstanding transactions to ensure accuracy, timely completion, and compliance with established procedures.

ESSENTIAL FUNCTIONS

Contract Review & Bonus Determination

Primary Skills: Contract Review • Policy Compliance • Data Integrity • Problem Solving

• Review customer contracts to identify applicable bonus provisions and processing requirements.
• Confirm bonus information and amounts provided by Sales and Operations against applicable contract terms.
• Ensure bonus transactions are processed in accordance with established internal procedures and contract terms.

Bonus Transaction Processing & Data Maintenance

Primary Skills: Transaction Processing • Data Entry • Data Integrity • Microsoft Excel

• Process customer bonus transactions based on information and amounts provided by Sales and Operations.
• Enter, update, maintain, and submit bonus information in designated company systems within established processing deadlines.
• Maintain accurate and organized records to ensure data integrity across multiple systems.

Reconciliation, Reporting & Billing Support

Primary Skills: Reconciliation • Reporting • Billing Support • Documentation Management

• Generate and review reports to identify processed, pending, and outstanding bonus transactions.
• Reconcile bonus transactions, identify discrepancies or missing information, and coordinate resolution with appropriate departments.
• Prepare and provide the Billing department with accurate bonus amounts, transaction details, and supporting documentation.

Cross-Functional Coordination & Process Improvement

Primary Skills: Stakeholder Management • Communication Skills • Task Prioritization • Process Improvement

• Coordinate with Sales and Operations teams to obtain necessary bonus information and supporting documentation.
• Monitor pending and outstanding transactions and follow up with internal departments as necessary.
• Identify opportunities to improve transaction processing, reporting accuracy, and administrative efficiency.

NON-ESSENTIAL (ADDITIONAL) FUNCTIONS

• Assist with special projects, audits, and reporting requests as assigned.
• Help maintain process documentation, job aids, and procedures for customer bonus processing.
• Perform other duties as needed to support departmental and organizational objectives.

MINIMUM QUALIFICATIONS

• Associate or Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience).
• Minimum of 4 years of experience in an administrative, data entry, billing, or transaction processing role.
• Experience reviewing contracts and processing transactions.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word, and experience entering and maintaining information in business systems (e.g., Oracle Fusion).
• Strong verbal and written communication skills, with the ability to work effectively with employees, managers, and cross-functional teams.
• Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Ability to exercise sound judgment and discretion when handling confidential employee and business information.

PREFERRED QUALIFICATIONS

• Experience in a centralized or shared services environment.
• Previous experience in the oil and gas industry, preferably drilling services.
• Familiarity with customer contracts, bonus processing, or billing procedures.
• Intermediate Microsoft Excel skills, including formulas, filters, and pivot tables.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Based out of the Houston Office in a standard office environment with extended periods of sitting and computer use. Work may require flexibility to meet processing deadlines and peak-volume periods. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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Work Authorization Requirement: Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.