Job Description

Summary:

The Customer Billing Coordinator is responsible for supporting the billing process by ensuring invoices are accurately submitted through customer billing portals and internal systems. This role reviews invoices for errors, validates required billing documentation, and works closely with internal teams to resolve discrepancies before invoices are submitted. The position utilizes systems including COPA, Ariba, Dayforce, Excel, and other billing platforms to help ensure timely and accurate invoice processing.

This position serves as a key administrative and operational support role within the Customer Billing team and helps maintain efficient billing workflows that support timely cash collection and customer satisfaction.

Organizational Impact:

The Customer Billing Coordinator supports the Company's financial operations by helping ensure invoices are submitted accurately and efficiently through customer-required billing platforms. By identifying and resolving billing errors prior to submission, this role helps reduce payment delays, improve invoice acceptance rates, and support healthy cash flow. The position acts as an important liaison with internal departments to maintain accurate billing records and streamlined processes.

Essential Duties and Responsibilities

• Upload and submit customer invoices through various customer billing portals and platforms
• Review invoices, purchase orders, and supporting documentation for completeness and accuracy prior to submission
• Identify, research, and resolve invoice errors, exceptions, and discrepancies
• Monitor invoice status within customer portals and track submission confirmations
• Work within Coupa, Ariba, Workday, Excel, and other billing-related systems to maintain accurate billing records
• Coordinate with Sales, Operations, Customer Service, Contracts, and Finance teams to obtain missing information and resolve billing issues
• Validate customer billing requirements and ensure invoices comply with portal-specific guidelines
• Maintain organized records of submitted invoices and supporting documentation
• Create and update spreadsheets, reports, and billing logs as needed
• Assist with billing audits, invoice reconciliations, and process improvement initiatives
• Support month-end billing activities and reporting requirements
• Escalate unresolved billing issues to the Customer Billing Analyst or Supervisor
• Perform other duties as assigned

Skills/Experience Required:

• Education: High School Diploma or equivalent required
• 1-2 years of experience in data entry, administrative support, or a related role
• Experience working with customer billing portals is preferred
• Strong attention to detail and accuracy
• Ability to identify and troubleshoot invoice discrepancies
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications
• Ability to learn and effectively utilize COPA, Ariba, Dayforce, and other business systems
• Strong organizational and time management skills
• Ability to prioritize work and manage multiple tasks simultaneously
• Effective written and verbal communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Commitment to maintaining confidentiality and data integrity

Physical Requirements

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
• Reach with hands and arms
• Talk and hear
• See and be able to read, write, and interpret text
• Employee may use computer, phone, copier and other office equipment in the course of a day
• Occasionally lift and move objects weighing up to 10 pounds
• Employee may be required to travel for business purposes
• When working remotely, ability to secure confidential information
• When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.