At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.
Since March 2026, Allente has been part of Viaplay Group. We're now looking for a Customer Base Sales Lead to join the Allente organization within Viaplay at our Stockholm office. Are you ready to hit play on an exciting career change?
The Customer Base Sales Lead for Allente is responsible for driving sales and customer value within the existing customer base across in Sweden, with main focus on sales through Customer Service.
The role combines commercial execution with strong customer service focus, ensuring high-quality customer interactions, strong retention, and improved customer lifetime value.
You will work operationally to support and steer vendors and markets, including coaching, training, and performance follow-up. The role is based in Sweden but supports the Swedish market and customer base, driving alignment, best practices, and consistent ways of working.
The position also includes setting targets, driving incentives, and contributing insights to improve customer journeys, sales performance, and vendor agreements. Travel is required both within Sweden but also abroad 1-2 days a week.
Drive sales performance within the existing customer base
Support and steer vendors and outsourced operations
Ensure high quality in sales and customer interactions
Drive retention and reduce regret rates
Set and follow up on targets, budgets, and incentives
Train, coach, and support vendors and markets
Contribute with insights to improve customer journeys and performance
Ensure alignment and best practice sharing across the Swedish market
We understand you may feel confident ticking certain boxes more than others and that's why we always keep an open mind in our recruitment process. But, in order to thrive in this role, we do believe you'll have at least some experience in the following:
Proven experience in customer base sales, retention, and upsell, with a strong track record of delivering commercial results.
Experience managing external partners and vendors to drive performance and customer outcomes.
Ability to balance sales performance with customer experience and service quality.
Strong coaching and training skills, with experience developing sales capabilities in teams or partner organizations.
Significant experience working independently in a customer-focused commercial environment, using data and insights to drive actions and results.
It’s a bonus if you have:
Experience from telemarketing and/or customer service operations.
Experience working in telecom, subscription-based, or other high-volume customer businesses.
Experience using customer and sales data to identify growth opportunities and optimize performance.
A can-do attitude, sense of humor and the ability to work humbly with others.
We’ve got you covered! 30 days of paid vacation every year, an attractive pension and insurance scheme, and generous parental leave pay lift.
Your wellbeing matters. We provide you with various wellbeing initiatives including wellness allowance.
A safe space to grow and up-skill. Our learning culture puts you in the driver’s seat of your own development.
Entertainment is what we love, and entertainment is what we do So, unlimited access to Viaplay seems only fair for you to get to know the product – including series & viewing events, new release movie rentals, linear channels and more.
If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position.
Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away.
Viaplay Group AB (publ) is the Nordic region's leading entertainment provider. Our Viaplay streaming service is available in every Nordic country, as well as in the Netherlands and Poland, and our Viaplay Select branded content concept has been added to partner platforms around the world. We also operate TV channels across most of our markets, as well as radio stations in Norway and Sweden. Our talented people come to work every day with a shared passion and clear mission to entertain millions of people with our unique offering of locally relevant storytelling, which spans premium live sports, films, series and music. Our purpose is to grow our business profitably and responsibly, and deliver sustainable value for all our stakeholders. Viaplay Group is listed on Nasdaq Stockholm (‘VPLAY B’).
