Job Description

We’re seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:

Moora – Jurien Bay – Dalwallinu

This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm

Or we can discuss a full time opportunity!

You will be joining our Multi-Channel Branches!  

What is a Multi-Channel Branch?

Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.

• On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
• On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries 
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options   
• Complete Financial Health Checks to assess customers’ financial needs 
• Process applications for personal loans, credit cards and associated products   
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement 
• Be provided with continuous training and development to support your career aspirations 

We’re interested in hearing from people who have:  

• A passion for delivering outstanding customer service with every interaction 
• The ability to have great conversations and confidence to ask challenging questions  
• Problem solving attitude and curiosity in finding the right solutions  
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience 

  Don't wait, apply today! 

Aboriginal &/or Torres Strait Islander people encouraged to apply

Advertising End Date: 17/06/2026