Job Description

We’re seeking a Customer Banking Specialist to join our Narembeen Branch on a full time basis at one of our Multi Channel Branches!

Rosters are predetermined. Please ensure you are available for the following roster before applying:

Full time, 38 hours/week:

• Monday - Friday, 8.30am - 4.51pm.

What is a Multi-Channel Branch?

• Tuesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• Monday, Wednesday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Please note you will still be working in the branch office spaces during these shifts.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries 

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels

• Work with customers to use our in-branch technology and digital banking options   

• Complete Financial Health Checks to assess customers’ financial needs 

• Process applications for personal loans, credit cards and associated products   

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement 

• Be provided with continuous training and development to support your career aspirations 

We’re interested in hearing from people who have:  

• A passion for delivering outstanding customer service with every interaction 

• The ability to have great conversations and confidence to ask challenging questions  

• Problem solving attitude and curiosity in finding the right solutions  

• An open approach to learning new things and goal oriented

• An ability to work collaboratively as a team to deliver a seamless customer experience 

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 01/06/2026