Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Permanent part time roster

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Longreach Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice​

• Assist customers with general banking transactions, answering questions and queries 

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels

• Work with customers to use our in-branch technology and digital banking options

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Educate and demonstrate of our in-branch technology and digital banking options to customers

• Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

You will be joining one of our Multi Channel Branches!  

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact center environment.

We’re interested in hearing from people who have

• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask questions, find solutions, act with integrity and place the customer at the center of everything you do

• Ability to work in retail environment that’s busy and commercially driven

• A genuine interest in building a career with CommBank

With us, you’ll help customers make informed financial decisions to achieve their goals. 

If this role matches your experience and career goals, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply