Job Description

Job Description Summary
Start your journey with a competitive salary of £27,032.00, along with an exciting £1,000 bonus for completing your Route to Competency within the client’s 18‑week gateway 💼✨. On top of this, you can boost your earnings even further with our £500 quarterly performance bonus when you meet the set criteria. Your dedication, growth, and consistent hard work are not just recognised here—they’re truly rewarded.

Join our dynamic team based in Warrington, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks.

What's more, after a qualifying period of around 6 months, you'll have the flexibility to work from home if you prefer! 🏡✨. Imagine the perfect balance of an office environment and the comfort of your own home. Enjoy the best of both worlds while still being part of a supportive and dynamic team.

Job title:

Customer Banking Agent

Key information:

• You will work 40 hours per week between 8am - 6pm, Monday - Fridayand 9am-5pm Saturday on a rota basis.

• Training period is approximately4weeks, and you will work 8:30am - 5pm Monday–Friday,

• Learning academyfollowing training lasts around 8 weeks where you will work between 8am - 6pm, Monday - Friday and 9am-5pm Saturday on a rota basis.

What'sin it for you?

• Internal career progressionvia Capita Academy, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset

• Access to exclusive discounts,benefitsand cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.

• Weare, on occasion with a small team, asked towork BankHolidays,but Christmas Day, Boxing Day and New Years Day are allnon-workingdays so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!

• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology

• Access to our AvivaDigiCare+ Workplace services to support health and wellbeing,providinga range of valuable services

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Whatyou'llbe doing:

•  You willbe responsible forhandling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordableoutcomesto help them on the road to financialhealth

• Handling customer complaintsshould they arise,adhering to Financial Conduct Authority standards

• Supportingvulnerable customers and addressingtheir complex needs with care and understanding.

• Working collaboratively with a supportive team to achieve targets and goals.

• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service

• Embracing learning, coaching and development to continuously improve your skills and capability

• Recognisingyou canpositivelyimpactcustomer’s lives and make a real difference.

• Efficiently navigating multiple systems while engaging with customers, ensuring all information entered isaccurate Prior experience with using multiple systems is essential.

Experience– Showcaseyourexpertisein at least one of the following areas:

• Call Centre Customer Service: Experience in a call centre customer service role.

• Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting.

• Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment.

• Financial Services: Experience working in the financial services sector.

• Additionally, experience using multiple computer systems isa must

SkillsBring these skills to our team and make a real difference!

• Empathy- Understanding and showing genuine concern for customers' financial difficulties fosters trust and leads to more successful resolutions

• ResilienceMaintainingemotional stability, staying motivatedwith a drive to continuously improve

• Communication Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapport

• Problem-Solving The ability to assess situations, devise effective solutions andandthrive in an everchanging environment

• Attention to DetailEnsuring all gathered information isaccurateandmaintaininga strong focus on delivering exceptional work.

Join our diverse and dynamic team of experienced, innovative, and dedicated professionals! 🌟 With usyou'llfind countless opportunities to learn new skills and advance your career.We'recommitted to providing the support you need to thrive and succeed. Thisisn'tan entry-level role, so somepreviousexperience is essential. Our goal is to create better outcomes for you and our client.

Ready to take the next step in your career?Let'sachievegreat thingstogether! 🚀

What will happen next:

• Chooseapplynow to fill out our short application

• Your application will be reviewed by our recruitment team

• You will be invited to attend a video interview with a member of the recruitment team

• If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Warrington.

Location:

Warrington

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent