Enterprise Mobility

Customer Assistance Representative - Pyle South Wales

Enterprise Mobility  •  £28k/yr  •  Onsite  •  2 hours ago
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Job Description

Overview

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Pyle.

Why Join Us?

  • Structured Career Development – £28,166.35 starting salary with clear training roadmap and a £1,000 salary increase upon completion • Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months • Leadership Opportunities – Access to our development programme and future management roles • Work-Life Balance – Monday to Friday schedule, no weekend shifts • Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
  • Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
  • Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

26 Heol Mostyn, Pyle, Bridgend CF33 6BJ

Your Career Path Start as a Customer Assistance Representative, complete our training roadmap, and earn your first promotion in around 10 months. From there, you’ll have access to our leadership development programme, with opportunities to grow into roles in Fleet Logistics, Marketing, HR, Revenue Management, and more.

Ready to take the next step in your career? Apply now and grow with a company that puts people first.

Responsibilities

What You’ll Be Doing

  • Delivering exceptional customer service in person, by phone, and via email
  • Managing vehicle bookings and fleet systems
  • Building strong customer relationships and supporting account management
  • Handling administration, problem-solving, and operational tasks
  • Helping the business grow by giving you the chance to boost income and cut costs
  • Working both independently and as part of a fast paced high-performing team

What We’re Looking For

  • Experience working in a role that required regular interaction with customers, clients, or stakeholders.
  • Proven ability to work effectively as part of a team to achieve shared objectives.
  • Demonstrated ability to adapt to changing priorities, workloads, and business requirements.
  • Experience managing multiple tasks, meeting deadlines, and achieving performance targets.
  • Commitment to working in accordance with company policies, procedures, and ethical standards.
  • Strong verbal and written communication skills, with the ability to communicate effectively with a range of audiences.
  • Ability to analyse information, identify solutions, and make informed decisions.

Qualifications

  • A Full UK/Irish Manual Driving Licence
  • Aged 21 or over for insurance purposes
  • Ability to pass a security check (criminality, financial, and employment references)
  • Authorised to work in the United Kingdom/Ireland
Enterprise Mobility

About Enterprise Mobility

At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.

Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.

Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.

That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
St. Louis, Missouri
Year Founded
Unknown
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