Job Description

Worker Type:

Permanent

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

Customer Assist Consultants are there to provide great customer experiences by having meaningful conversations with our customers to assist with debt repayments and aid recovery through positive and supportive actions, in the early stages of default.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave! This is a fantastic opportunity to gain the support BNZ provides with personal and professional development and progression opportunities.

Mō te Tūranga | About the Role 

This is a permanent full-time role, Monday - Friday, operating between the hours of 8am to 6pm (If you begin at 8am you would finish by 4pm). This role will be based at either Auckland or Wellington, however is a hybrid role. Once you complete your 6-8 week induction period the role will transition with three days in the office and two days where you can work flexibly.

Please note: During your 6-8 week induction period your hours will generally be 9am to 5pm. Once you complete this induction period you would transition to a 10am to 6pm shift.

We sat down with our Team Manager - who let us know the following about the role:

What is the most exciting thing about this opportunity?

• Being able to make a positive difference for our customers

• Getting exposure to wider teams within BNZ building long lasting relationships

What is the most challenging thing about this opportunity?

Having in depth and courageous conversations to identify root cause, potential customer vulnerability, and needs beyond the initial interaction. From here putting in place solutions where appropriate or refer customers to specialist bankers.

What do we want you to know before you apply?
This is mainly a phone based role to provide great customer experiences by having meaningful conversations with our customers to assist with debt repayments and aid recovery.

Why did the last person leave this role?
We are pleased to say majority of people leave this role because they are successful with internal promotions and they get to experience other roles within BNZ.

What attributes will this person display in order to be successful in this role?

• Putting the customer at the heart of what we do

• Showing curiosity and thinking outside the square

• Being open to feedback and focused on your own professional development

• Being able to relate and empathise with others, regardless of differences

• Resilience, tenacity and persistence

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

PLEASE NOTE: Advertising for this position closes 3 June 2026.

We review applications as they are received and may close advertising early.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 03 June 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.