Job Description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Step into a role where your ideas spark innovation and your impact is felt every day. In Strategy and Transformation, you will help address complex customer and partner challenges by connecting perspectives across the organization. You will contribute to new approaches that support customer transformation, executive engagement, and scalable outcomes.

As a Customer and Partner Engagement Lead, you will help turn engagement insights into clear plans, accountable ownership, and measurable outcomes. You will collaborate across teams to identify patterns, inform decisions, and support programs that improve customer experiences and organizational change. Join the team to help shape solutions that create meaningful impact.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

• Prepare and support the VP of Strategy & Transformation for customer and partner meetings, including the creation of briefing documents, talking points, and follow-up communications.
• Assist sellers in engaging internal and external key stakeholders and facilitating executive sponsorships.
• Edit and review executive briefings for clarity and impact.
• Serve as a resource for field teams, providing guidance on communications top practices and supporting flagship events.
• Coordinate and support field events such as Ignite, Build, AI Tours, and industry-specific conferences
• Define success criteria and performance metrics for engagements, using data to support decision-making and measure outcomes.
• Partner across teams to establish program strategies, requirements, plans, milestones, resource needs, and approaches for resolving program issues.
• Coordinate communication and engagement plans for stakeholders, partners, and customers, adapting messages to the audience and business needs.
• Track program progress, risks, and mitigation plans; use insights from performance data to identify opportunities to improve and scale programs.
• Embody and promote Microsoft’s culture and values in all interactions and initiatives.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement
• OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement
• OR equivalent experience.
• Experience in event planning and coordination, with a focus on field support and executive engagement.
• Experience managing multiple priorities and working in a fast-paced environment.
• Experience tracking and managing customer engagement activities.
• Demonstrated sense of urgency and entrepreneurial mindset, with the ability to challenge established approaches, move quickly from idea to action, and deliver measurable value.
• Experience using Copilot, AI agents, or other agentic capabilities to improve workflows, increase impact, and create new value.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.