Customer Analytics Manager
Alabama Power Company – Customer Solutions
This position will be located at APC Corporate Headquarters in Birmingham, AL
The Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics team within Customer Solutions and Business Development (CSBD) and engaging directly as an APC subject matter expert on advanced analytics initiatives.
This role leads a team of data scientists and data analysts in creating and enhancing advanced analytics models using both structured and unstructured data to inform growth decisions and strategies across CSBD.
Further, this role will collaborate with partners across Southern Company to drive the development of customer experience tools to enable the company to meet our customers’ evolving needs.
POSITION RESPONSIBILITIES
Provide leadership and mentorship to a team of data scientists and data analysts
Direct and manage multiple data science initiatives, ensuring timely execution and superior deliverables
Partner with peer managers, TO, and SCS partners to integrate data science solutions into our customer experiences and solutions
Lead the development of tools for clients to leverage within their roles
Stay current with industry trends and emerging technologies to help manage and improve existing data sets and analytical tools
Articulate findings and insights to both technical and non-technical audiences, including senior management and external clients
Support CSBD’s access to, understanding of, and engagement with internal and external data sources and systems
Utilize advanced analytics techniques and AI to alongside complex datasets and derive actionable insights
Convey data driven insights for growth decisions and strategies across the residential, commercial, industrial, and unregulated segments
Develop deeper understanding of our customers via internal and external data
POSITION QUALIFICATIONS
Education:
A master’s or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, Artificial Intelligence, or a related field preferred
Experience:
Demonstrated leadership experience required; formal leadership experience with high-performing teams preferred
Understanding of advanced analytical, statistical, and predictive modeling methodologies
Strategic understanding of data infrastructure, including data storage, retrieval, governance, reporting, and cataloging a plus
Experience working with Azure Databricks or other relevant cloud platforms is required
Proficient in everyday AI use
Experience in programming one or more languages such as Python, R, and SQL
Experience with data visualization tools such as Tableau or Power BI
Additional Knowledge & Skills:
Demonstrated ability to apply innovation and inquisitiveness.
Strategic understanding and vision for AI enablement in data science
Awareness and understanding of Southern Company data and AI initiatives across the enterprise
Superior verbal and written communication skills, with the ability to convey complex information in a clear and concise manner
Familiarity and/or experience working with third parties either through supplemental staffing resources or consulting agreements
Exceptional analytical and problem-solving abilities, with proficiency in working with large and complex data sets
ADDITIONAL DETAILS
Some relocation assistance is available if you do not already live within a reasonable commute distance.
BENEFITS
***Please submit an updated resume with your application***
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Together with our subsidiaries, we deliver clean, safe, reliable and affordable energy to our 9 million customers. Our focus is doing so with service excellence.
That means we are leaders who take action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. We create community value through energy, social, economic, and environmental progress.
We do this through electric operating companies in three states and natural gas distribution companies in four. Our family of companies draw on diverse energy sources to create the best mix for our service areas, including electricity, natural gas, solar power, carbon-free nuclear, and other sustainable sources.
We leverage our leading distributed energy infrastructure company and other innovative technology to better serve every customer. Our competitive, national generation company serves wholesale customers, and our family includes a fiber optics network, and telecommunications services.
