Hybrid role
supporting customers: gather requirements, configure Recordbase, deliver
training, and guide onboarding and implementation.
Mō mātou: About us
Wild Bamboo
is a software development company within the Wise Group, a family of charitable
community-based organisations operating in the mental health and addiction
sector. Our mission is to provide specialist software and lead the way in
information management for community organisations in New Zealand. Our flagship
product, Recordbase, is sophisticated, secure, web-based and easy to use. It
was developed by the sector for the sector, to meet their real day-to-day
needs. We are committed to enriching people, organisations and communities
through smart information systems and services.
What we offer | Ngā āhuatanga kei a mātou
It matters to us that our kaimahi come to work every day with
curiosity, enthusiasm and a deep sense of shared purpose. Work is only one part
of our lives, and making time for our whānau and ourselves is vital to leading
a balanced life.
About the role | Mō tēnei tūranga mahi
We're looking for a Customer
Analyst to join our Hamilton-based team.
This is a full-time role, Monday to
Friday (8.00am-4.00pm), with flexible and hybrid working available.
Working closely with customers,
you'll help them get the most from Recordbase by understanding their needs,
configuring solutions, delivering training, and supporting successful
implementations.
What you'll be doing
About you
You'll bring:
Why join us?
Join a supportive team where your
ideas are valued, your work makes a difference, and you'll have the opportunity
to grow your analytical and consulting skills while helping customers succeed.
Mō te tukanga | About the process
To apply, please upload your CV and
a cover letter telling us a bit about yourself and why you're interested in
joining Wild Bamboo.
We're looking for people with potential, curiosity, and a
willingness to learn, so if this role excites you, we'd love to hear from you.
Rā Katinga | Applications close: 10 July 2026. This
role may close sooner if a suitable candidate is found.
Please copy and
paste the following link into your browser: https://www.wisegroup.co.nz/wp-content/uploads/2026/06/Customer-Analyst-June-2026.pdf
Contact | Whakapā: Maree James on maree.james@wildbamboo.co.nz for any queries
At the Wise Group we believe in creating new opportunities for the wellbeing of people, vulnerable populations, organisations, and communities.
We operate in New Zealand's mental health and addictions sector, are one of the largest non government providers in the sector
From humble beginnings over 35 years ago, today we employ over 1,500 staff throughout the country, working in areas from frontline service to software development. We have a parent and subsidiary structure encompassing a family of charitable entities, all linked by a common dream. Our structure nurtures synergy and innovation, and means we’re transparent and accountable.
Our whānau includes:
• Wise Management Services
• Pathways
• Real
• Te Pou
• Le Va
• Workwise
• Wild Bamboo
• LinkPeople
• The People's Project
• Housing First Auckland
Here's what drives us:
Each year our Group works with thousands of New Zealanders and their families. We provide people with a broad range of community-based mental health and wellness services. In doing so we dramatically reduce their need for high-cost hospital and acute services and help people have happier, more fulfilling and more productive lives.
Each year the Group's housing services help people find and live in affordable homes, also helping them appreciate the rights and responsibilities of being tenants and managing homes.
Each year the Group's employment agency helps people who experience a serious mental health condition get off benefits, become financially independent and reclaim their self-esteem by finding and retaining paid jobs.
Each year people throughout the country attend professional development programmes through the Group's NZQA certified training organisation.
Each year thousands of mental health professionals in the public and private sector are supported and developed via the Group's national workforce development organisation.
Together we make a real difference by creating connections to support people to find and live their dreams.
