Job Description

Does driving innovation and creating better experiences through technology inspire you?

At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do.

Your Role

am:pm is Re-Leased’s new AI-powered platform for commercial property management - a greenfield product reshaping how property managers work. This is one of the first two hires into the delivery function. Early US enterprise customers are landing. You come in before the methodology is finished and help shape it while running live engagements. What you build here defines what am:pm delivery looks like at scale.

This role owns the enablement experience for customers adopting am:pm. You work directly with property management teams to design and embed new workflows, replacing existing processes with AI-powered operations. You are the face of that change. You command a room, build trust fast, and drive adoption through relationships as much as process - with enough technical grounding to handle product questions live. The role sits between the implementation consultant and change management lead.

Your Responsibilities

• Project manage customer enablement end to end - workflows implemented, data ingested, teams live
• Work onsite with property managers to guide them through the transition
• Troubleshoot and resolve adoption challenges during implementation
• Deliver enablement projects on time and to a high standard
• Deliver engaging, practical training for property managers and operational teams
• Tailor content to each customer's specific goals and workflows
• Build and maintain high-quality documentation and playbooks to scale future engagements
• Gather customer feedback and feed insights back to Product and Customer Success
• Build trust and enthusiasm for the platform through hands-on support
• Communicate change clearly and handle concerns with empathy and confidence
• Act as the primary champion for customer success throughout enablement
• Partner with customer champions and directors to establish an AI centre of excellence within each customer's business
• Help define what good looks like at each stage of implementation; flag gaps and bring improvements back to the team
• Contribute to the partner model design - what a certified delivery partner proves, and what onboarding a partner looks like in practice
• Assist in developing the strategy of the services framework as it scales - the rollout blueprint, AI CoE structure, and delivery model for volume

Your Experience

• Property or business transformation experience - demonstrated ability in running change in complex organisations.
• Technically grounded with the ability to demo, troubleshoot live in front of a customer, and articulate how the product works at a customer-facing level
• Hands-on experience using AI tools, agents, and workflow automation with an AI-forward mindset
• Has run implementation or change management projects with enterprise or mid-market clients. Structured thinking and written output matter here alongside presence in the room.
• Proficiency in Microsoft Office, Excel essential; CRM or SaaS platform experience a plus
• Strong communication and presentation skills; can influence and guide stakeholders through significant change
• Strong problem-solving and analytical thinking; commercially aware
• significant experience in implementation consulting, SaaS delivery, or business transformation

Our culture is very important to us too, and we strongly believe in living out our core values:

• People First One team globally; our people and customers always come first.
• Find a Way Like a river, we find a way around all obstacles
• Win or Learn: Our journey for improvement never ends; enjoy the ride!
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds.

Why you’ll love working here!

Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps.

Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence.

Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us.

Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.

Ready to Level Up?

Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.

www.re-leased.com