This position…

• Ensures all contract regulations are enforced.

• Works closely with other departments to foster collaboration and alignment in achieving performance criteria.

• Oversees the trip assignment process.

• Implements alternative transportation options such as public transit, recipient reimbursement, or volunteer/ independent driver systems.

• Partners with transportation providers to address and resolve transportation issues.

• Recommends and implements improvements to enhance team performances.

• Maintains open lines of communications with subordinates, representatives, facilities and carriers, and local and state authorities.

• Provides guidance to advocates on difficult and/or escalated trip assignments.

• May lead projects and perform other duties as assigned.

• Occasional business travel may be required.

• Determines appropriate resourcing of staff in order to achieve goals and objectives.

• Coaches employees on performance gaps, career development opportunities, and strategies.

• Mentors and coaches employees on all human resource related processes including onboarding, performance management, employee relations, compensation and rewards.

• Recognizes others’ contributions and share credit for success.

• Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.

• Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are looking to speak with individuals with the following…

• Bachelor's Degree required.

• Four (4) plus years experience.

• Up to one (1) years leadership responsibility.

• Or equivalent combination of education and/or experience.

• Ability to use thinking and reasoning to solve a problem.

• Excellent verbal and written communication skills; ability to effectively communicate clearly and concisely.

• Excellent ability to take care of the customers’ needs while following company procedures.

• Ability to make critical decisions while following company procedures.

• Ability to get along well with a variety of personalities and individuals.

• Possess management and organization skills; ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Proficient in the use of Word, Excel, Outlook, and PowerPoint.

• Ability to find a solution for or to deal proactively with work-related problems; follow instructions and complete assignments in a timely manner.

• Ability to effectively build relationships with customers and co-workers.

• Driven ability to complete assigned tasks under stressful situations.

• Knowledge of quality improvement tools and processes.

• Experience with demand response transportation management a plus.

• Experience in call center environment a plus.

Salary: $46,000 - $62,100 annually

This role is bonus eligible based on individual and company performance.